Server 2003 R2, Exchange 2003, Outlook 2007, XP Pro client.
We have personal and shared mailboxes that various members of our organisation use on a day-to-day basis, with access to these shared mailboxes granted through various AD groups.
A small handful of users are expeiencing a strange issue, which begins with items missing from the Global Address List (see screenshot).
This isn't a major issue as they can simply type the email address manually.
However, this becomes more of a problem when trying to add a shared mailbox to one of these users accounts; if that mailbox is one of the ones missing in their address list, Outlook cannot resolve the name of the mailbox with exchange.
We've gone through the usual steps of cached/uncached, manually doing a send/recieve on the address book (both full and changes), even re-populating the GAL on exhange server.
Going into cached mode does give them the full address list, with no missing entries, but when adding the extra mailbox, the mailbox still will not resolve as the items remain missing.
Does anyone know a cause and a fix???
Any help very greatly appreciated.