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Emailing from MYOB Terminal - emails stay in Outbox until Outlook is opened on Terminal server

Posted on 2012-09-14
Medium Priority
Last Modified: 2012-09-21
Hey Guys

I've got a weird issue when emailing from MYOB on a terminal server.
The email will sit in the Outlook outbox until I open Outlook on the terminal server, then the email will send.

I've tried the following:
- Removed and re-added the account
- Set - Outlook 2010, options, advanced - ticked box "send immediately when connected"
- Set send/receive to every 5min
Would there be another setting I am missing?
What do you guys think?

Kind Regards
Question by:moncomp
  • 3
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Expert Comment

ID: 38397971
I believe MYOB uses the MAPI interface with Outlook to send emails. It does not send emails directly. Outlook should be opened before opening MYOB, just for convenience.

Author Comment

ID: 38398015
Hey WotanAU

I have other users on the terminal server sending emails with Outlook not open.

Accepted Solution

WotanAU earned 2000 total points
ID: 38398035
Oh? That's quite the odd one. I was always under the impression it required Outlook to be open in the users session.

If it is working for the other users, and you have tried re-creating the users Outlook profile, I would suggest backing up their complete User Profile, deleting it, and recreating it. It sounds like there may be some MAPI records stored still in the user context that may be confusing MYOB.

Author Comment

ID: 38416129
Hi WotanAU

I'll try deleting the user profile and recreating it.  That may help.
Thanks, I'll let you know how it goes.

Kind Regards

Author Closing Comment

ID: 38420817
deleting the local profile and re-creating worked. Thanks for your help :)

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