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Windows Updates fails on Windows 7

Posted on 2012-09-14
Medium Priority
Last Modified: 2016-11-23
Good morning,
I have a client with a brand new Dell XPS PC running Win 7 x64.  After setting the unit up, transferring data from the old PC, we ran Windows update.  It had the usual 95+ updates to do and I let it run.  When it completed it had failed to install 29 updates.  I rebooted, got back to the desktop and ran Win Updates again.  It only had the failed updates and they failed again.  I went back into Windows Updates, selected the 29 failed updates, deleted them, and then installed them 3 at time.  That worked.  Now, near as I can tell, Microsoft doesn't expect users to install updates 3 at a time and while the solution is workable, the client should not have to do that every time updates are available.  What did I miss?
Question by:jwhite273
LVL 18

Expert Comment

ID: 38399701
I would try this:

1.  Open command prompt as administrator
2.  Enter Net stop wuauserv and hit enter. Keep it open...
3.  Open the folder C:\Windows\SoftwareDistribution rename it to SoftwareDistribution.old
4.  type Net start wuauserv in the command prompt and hit enter.
5.  Try Windows updates again.

LVL 50

Accepted Solution

jcimarron earned 2000 total points
ID: 38399762
jwhite273--Two more ideas


However it is not uncommon for Windows Update to fail when installing a large number of Updates.

If this happens again, I would be more concerned and it may be worth spending the time on all the suggestions.
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Author Comment

ID: 38406584
Sorry for the slow response.  I have been working with the client and I expect to hear from him today or tomorrow and I'll let you know what the results were.
Thanks again,

Author Closing Comment

ID: 38407624
The system updater tool looks like it solved the problem.  Thanks!
LVL 50

Expert Comment

ID: 38407733
jwhite273--You are welcome!

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