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Blocked emails to gmail

Posted on 2012-09-14
Medium Priority
Last Modified: 2013-11-16
I'm having issues sending emails from our Domino Server (8.5) to gmail accounts
I get the following error immediately
Error transferring to gmail-smtp-in.l.google.COM; SMTP Protocol Returned a Permanent Error

We were having issues with a blacklist after a virus (but not i'm off all black lists)

Any help would be greatly appreciated.

Thank you,
Question by:chrisrandleman
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 38399699
Important info:
- did you get a Non-Delivery Report, with an error code?
- what is in the log.nsf database, in the Mail Routing section, related to the mail of course?
- idem, but in the Misc section?
- the question is: is Google contacted or not?
- if it is, what's the exact error message?
- if it isn't, and the mail isn't even sent out, there might be some connection configured the wrong way
- so check Connection documents
- check also the DNS or the hosts file, maybe google.com doesn't point to the right server

Author Comment

ID: 38399722
This just started happening it's not a new server

Here is the error that kicks back
Error transferring to gmail-smtp-in.l.google.COM; SMTP Protocol Returned a Permanent Error
LVL 46

Expert Comment

by:Sjef Bosman
ID: 38399766
But that can't be all... There must be more info available. Where do you see that error, in a dialog box or in the text of a returned mail? Is there no error code? Please answer most of my questions above, it'll help to quickly analyse the issue.

By the way, are you the user who experiences this error, or are you the Notes administrator (or both)?
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Author Comment

ID: 38399794
I'm a user and notes admin
Nothing has changed in configuration (we were infected with a spam virus) but i have cleaned the infection and locked down the firewall to only allow mail out from the mail server.

In the returned email this is all it says
Delivery Failure Report
Your message:      test
was not delivered to:      
because:      Error transferring to gmail-smtp-in.l.google.COM; SMTP Protocol Returned a Permanent Error

What should you do?
You can resend the undeliverable document to the recipients listed above by choosing the Resend button or the Resend command on the Actions menu.  
Once you have resent the document you may delete this Delivery Failure Report.
If resending the document is not successful you will receive a new failure report.
Unless you receive other Delivery Failure Reports, the document was successfully delivered to all other recipients.
LVL 46

Expert Comment

by:Sjef Bosman
ID: 38400424
Can you please open the log.nsf database on the mail server and look for the info I asked for? Did the server try to contact Gmail or not? If you put the returned email in source view, do you see info coming from Gmail?

What I'm trying to establish is where the mail bounced. I assume it's inside your environment, and in that case we have to look inside the Domino server, or in the DNS, or your network (e.g. in the firewall or router). If it leaves your environment, we have to check elsewhere.
LVL 15

Expert Comment

ID: 38401901
Hi ,

Did you try to telnet gmail.com over port 25 ?

I think it must be like this "telnet mail.gmail.com 25"  

Best Wishes
LVL 15

Expert Comment

ID: 38402813

Below are the mx records of Gmail and you must telnet on your Inbound SMTP server

- telnet gmail-smtp-in.l.google.com 25

Non-authoritative answer:
gmail.com       MX preference = 40, mail exchanger = alt4.gmail-smtp-in.l.google
gmail.com       MX preference = 30, mail exchanger = alt3.gmail-smtp-in.l.google
gmail.com       MX preference = 5, mail exchanger = gmail-smtp-in.l.google.com
gmail.com       MX preference = 20, mail exchanger = alt2.gmail-smtp-in.l.google
gmail.com       MX preference = 10, mail exchanger = alt1.gmail-smtp-in.l.google

alt4.gmail-smtp-in.l.google.com internet address =
alt3.gmail-smtp-in.l.google.com internet address =

Accepted Solution

chrisrandleman earned 0 total points
ID: 38410762
Turns out i was still being blacklisted by google.

I forced my email out a different IP address at a different location

And now my IP seems to be ok.

Thank you

Author Closing Comment

ID: 39057485
Our Ip was bad and blacklisted.

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