Blocked emails to gmail

Posted on 2012-09-14
Last Modified: 2013-11-16
I'm having issues sending emails from our Domino Server (8.5) to gmail accounts
I get the following error immediately
Error transferring to; SMTP Protocol Returned a Permanent Error

We were having issues with a blacklist after a virus (but not i'm off all black lists)

Any help would be greatly appreciated.

Thank you,
Question by:chrisrandleman
    LVL 46

    Expert Comment

    by:Sjef Bosman
    Important info:
    - did you get a Non-Delivery Report, with an error code?
    - what is in the log.nsf database, in the Mail Routing section, related to the mail of course?
    - idem, but in the Misc section?
    - the question is: is Google contacted or not?
    - if it is, what's the exact error message?
    - if it isn't, and the mail isn't even sent out, there might be some connection configured the wrong way
    - so check Connection documents
    - check also the DNS or the hosts file, maybe doesn't point to the right server

    Author Comment

    This just started happening it's not a new server

    Here is the error that kicks back
    Error transferring to; SMTP Protocol Returned a Permanent Error
    LVL 46

    Expert Comment

    by:Sjef Bosman
    But that can't be all... There must be more info available. Where do you see that error, in a dialog box or in the text of a returned mail? Is there no error code? Please answer most of my questions above, it'll help to quickly analyse the issue.

    By the way, are you the user who experiences this error, or are you the Notes administrator (or both)?

    Author Comment

    I'm a user and notes admin
    Nothing has changed in configuration (we were infected with a spam virus) but i have cleaned the infection and locked down the firewall to only allow mail out from the mail server.

    In the returned email this is all it says
    Delivery Failure Report
    Your message:      test
    was not delivered to:      
    because:      Error transferring to; SMTP Protocol Returned a Permanent Error

    What should you do?
    You can resend the undeliverable document to the recipients listed above by choosing the Resend button or the Resend command on the Actions menu.  
    Once you have resent the document you may delete this Delivery Failure Report.
    If resending the document is not successful you will receive a new failure report.
    Unless you receive other Delivery Failure Reports, the document was successfully delivered to all other recipients.
    LVL 46

    Expert Comment

    by:Sjef Bosman
    Can you please open the log.nsf database on the mail server and look for the info I asked for? Did the server try to contact Gmail or not? If you put the returned email in source view, do you see info coming from Gmail?

    What I'm trying to establish is where the mail bounced. I assume it's inside your environment, and in that case we have to look inside the Domino server, or in the DNS, or your network (e.g. in the firewall or router). If it leaves your environment, we have to check elsewhere.
    LVL 15

    Expert Comment

    Hi ,

    Did you try to telnet over port 25 ?

    I think it must be like this "telnet 25"  

    Best Wishes
    LVL 15

    Expert Comment


    Below are the mx records of Gmail and you must telnet on your Inbound SMTP server

    - telnet 25

    Non-authoritative answer:       MX preference = 40, mail exchanger =
    .com       MX preference = 30, mail exchanger =
    .com       MX preference = 5, mail exchanger =       MX preference = 20, mail exchanger =
    .com       MX preference = 10, mail exchanger =
    .com internet address = internet address =

    Accepted Solution

    Turns out i was still being blacklisted by google.

    I forced my email out a different IP address at a different location

    And now my IP seems to be ok.

    Thank you

    Author Closing Comment

    Our Ip was bad and blacklisted.

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