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Paperport - cannot access printing device

Good morning,

we have an XP machine with Paperport 7 on, when you open Paperport for the first time you get a emssage that pops up saying "cannot access printing device" when you click OK papercontinues fine and int he background a message pops up "paper Port Links server encountered a problem and needs to close" hitting OK clears it and closes paperport.

I have tried to uninstall and reinstall and have confirmed the paperport printer is listed in printers but still no change.

I can nto find a manual removal tool for 7, only 8 and up as I though it may be a legacy item left over.

Any ideas?

Joe Winograd

PP7 is vintage 1999 – well before XP came out. Historically, the PP Image Printer (driver) has been very sensitive to the OS. I've been using PP for nearly 20 years (from version 3 to the latest-and-greatest version 14) and my experience has been that while nearly all of the features of an old PP version will work in a new OS, the PP Image Printer usually won't.

My opinion is that the PP7 print driver will not work in XP, period. If you want a fully functioning PaperPort in XP (or Vista or W7), my advice is to get PP14. There are two editions – Standard and Professional. You may be see a comparison in the file [Comparison Matrix of PP14 Standard and PP14 Professional.pdf] here:
http://sites.google.com/site/wikipaperport/files/

Since you're coming from PP7, the Std edition should be fine for you. List price is $100 but street price is just $50:
http://www.amazon.com/Nuance-Communications-Inc-6809A-G00-140-Paperport/dp/B005CELKLM
http://www.buy.com/prod/nuance-paperport-14-0/223094961.html

Regards, Joe

mortonmark

ASKER

Thanks Joe,

Actually these users all have this as a part of their original Xerox package and most are running on XP (100+) and this is the only one with the issue. I know Paperport has never versions and also for many versions seems to have a manual removal tool as well, btu not 7 that I can find anyhow.

Joe Winograd

Are you saying that the PP7 print driver (PP Image Printer) works in XP? If so, I'll be shocked!

I have the original PP Deluxe 7.0 CD – I'll dig it up and see if it has a manual removal tool on it. If it does, I'll contact the Nuance PP Product Manager to obtain permission to send it to you. Btw, there was a 7.02 version that was released specifically to fix the print driver for W2K. Regards, Joe

mortonmark

ASKER

I do have them on 7.02.02 now but this was a project about 2 years ago. Bfore that they were on a 7.0 version before the 02 on XP and assure you they were working.

if you can find that it would be great. Let me know what you find

thanks

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Joe Winograd

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Joe Winograd

Hi mortonmark,
Now that we have editing privileges on Topics, I added some Topics that are relevant for PaperPort. Regards, Joe