Can anyone provide an example of a United States retailer that allows their sales personnel to email customers directly from a company account? Any idea if the email is limited to templates and canned responses or if the employee can write anything they want? Is all the email screened for private information or offensive language?
The company I work for is considering this and I just can’t get past the risk issues to see the business value. I’m looking for you guys to get me out of my baby-boomer mentality and push me to Gen-Y.
Some background that adds to my paranoia:
• PCI complaint retailer
• Privacy laws
• Proper grammar and spelling
• Quantity of false positives in the email screener