Printing from IE crashes local print spooler.

Posted on 2012-09-14
Medium Priority
Last Modified: 2012-10-30
Whenever I attempt to print (I am on Windows 7 machine, 32 bit) from any site using  IE (Version 9.0.8112.16421) it causes the local print spooler to crash (I have to restart to access attach printers).  I can, however, print if I launch IE as an administrator or login as a user with admin rights or if I print from Mozilla or Chrome. I do not have this problem on any other machines on our network.
Question by:tklingman
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LVL 17

Expert Comment

ID: 38399906

A couple things to try, first, can you login as another user that has the same access rights on the problem machine to see if the spooler crashes for that account?

If not, then it may be the IE settings for the problem user are corrupt.  Recreating the user profile may resolve this.

Also, you can try stopping the Print Spooler service, go to C:\Windows\System32\spool\PRINTERS, and see if there are any SHD or SPL files.  If there are and nothing is currently printing, clear those files out, then restart the print spooler.

Author Comment

ID: 38399935
Spooler crashes when I login as another user with same access rights on problem machine. Does not happen when I login either under Administrator profile or launch IE as Administrator under problem profile(s). Given that, do you think it makes sense to recreate user profile (I assume you mean Windows user profile) since it seems to impact any profile on this machine that does not have Administrator rights?  The print spooler service actually will stop when pages printed from IE (I don't need to stop. When user has stopped using computer today, I will check for SHD or SPL files (I don't think there was anything in there yesterday when we were troublehshooting).
LVL 17

Expert Comment

ID: 38400099
Since we can rule out that it is not user specific, rather permission specific, there is no need to recreate the user profile.  Is the printer connection coming from a print server or network connection, or is it locally attached by USB or Parallel?

Accepted Solution

tklingman earned 0 total points
ID: 38535285
Sorry, it's been so long on this one. The printer is connected via USB .   I don't know why/how this fixed it but it does - the original setup disk made the person who was the first user of this printer an owner of the printer. When we added a new person to this machine (and created a new profile) we reinstalled the printer and it now added this person as a user. I think somehow this created a conflict because when I went into each profile and removed each user as an owner of the printer (leaving "All" having access) this resolved the problem.

Author Closing Comment

ID: 38548223
This resolved issue.

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