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Add New Account (Mail) locks up on Windows 2008 R2 Terminal Service with Citrix Xenapp 6 Fundamentals

I have a very strange issue and I have spent way too long fighting this. I built out a Windows 2008 R2 server, installed Terminal Services and then installed Xenapp 6 Fundamentals. If you not family with this version of Xenapp it's basically Citrix's version of SBS. It is wizard driven and tries to dumb everything down and put everything on one box. I was able to install and publish several different programs but when I went to setup outlook for the first time as the administrator I went to control panel and tried adding an exchange account and the  Add New Account locked up saying "Not Responding". No errors in the event log to go on either. I have tried connecting to multiple different exchange servers one in the office is a 2007, but I have multiple hosted Exchange servers that I tried as well and every time the Add new account screen locks up when I try and click "Check Name". Pretty much any time I try and setup or go into the mail setup on this machine it stops responding. I've attached a couple of examples. has anyone seen this before? Is this an issue with 2008 R2, or maybe Xenapp?
lockup1.PNG
lockup2.PNG
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mrichline
Asked:
mrichline
1 Solution
 
ExchangePanditCommented:
Hi,

Please try below:

1. Instead of putting the Exchange servers FQDN or NETBIOS name while configuring the outlook profile manually, can you put a DC/GC's name and try to click Check Name for me? Please let us know what happens?
2. Have you tried creating a new Windows profile for this Administrator account and then configure outlook with fresh Win Profile? If not can we try it please?

Regards
EP
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mrichlineAuthor Commented:
EP,

Put in FDQN of DC and got the same results.

I dont think it is an administrator profile issue as I have tried as different users and as the local and domain admins and had the same results.

Mike
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mrichlineAuthor Commented:
I have also uninstalled and reinstalled outlook 2010, also I had has started with outlook 2007 and that gave me the same problem.

I found an article referencing  renaming sfrhook.dll and sfrhook64.dll in C:\Program Files (x86)\Citrix\system32, so I did that and it still hangs.
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Tony JLead Technical ArchitectCommented:
Hmm I cannot access that link as it is, so here it is without the secure bits at the front:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_26694896.html

Is Office / Outlook installed locally, in which case the remove and reinstall may be a good idea or is it via App-V? If it's the latter, then there was a limited release hotfix, XA600W2K8R2X64039, for this very problem.
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mrichlineAuthor Commented:
Tony,

Yeah I saw that limited release hotfix 039 and the reason I haven't installed that is because I do have the Hotfix rollup pack and it says that 039 is included. I may shut down the server, take a snapshot and then try and apply 039 just to see what happens.

I've also seen the above article and I will have to dig a little deeper into that before I can say whether or not any of those suggestions work.

I have completely uninstalled and reinstalled Office 2010 as well without change. All other office apps seem to be working fine.

this is frustrating because I manage over 100 Xenapp servers of different favors, shapes and sizes and have never seen this issue.
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mrichlineAuthor Commented:
So what's interesting is that if I configure outlook without email support it will open up fine, I can then hold down control and right click on the icon in the taskbar and test email autoconfiguration and I enter the administrator email and password and everything looks fine. I dont know what the means but I'll throw it out there anyway.
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ExchangePanditCommented:
what about any other version of outlook?
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mrichlineAuthor Commented:
Pandit,

I tried Outlook 2007. I'm tempted to install 2003 at this point I'm getting a little desperate. I woke up this morning thinking that I am just going to have to reload that server from scratch. I’ll try 2003 before I do that. I also tried the 64 bit version of 2020 instead of the 32 and there was no change.
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mrichlineAuthor Commented:
So I figure out what the issue was. I was getting ready to install Xenapp fundamentals on a new 2008 R2 VM I had available and i was reading through the Admin Guide, when I saw that Remote Desktop Services was a prereq. On a whim, I uninstalled the RDS role and reinstalled it and everything worked fine afterwards. Better lucky than good.
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ExchangePanditCommented:
perfect...well done. glad that you the solution and thanks for sharing it as well
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Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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