CanfieldComputers
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Document taking extremely long time to print on a Konica Minolta C203
We are having a problem printing a specific word document to our Konica Minolta bizhub C203 printer from only one of our machines.
The printer is setup as a network printer
The computer is a Windows 7 64 bit system
The file size of the word document is 808kb (4 pages)
The word document is a fairly complex document (It is a filled out insurance claim form)
When we print the file from the computer and watch the printer status queue, it shows the size of the file to be over 96MB as it slowly gets sent to the printer.
(For example, after 2 minutes it will show 1mb/96mb, 5 min later it might be at 5mb/96mb). It seems to continue to grow, however we have to cancel it because we can't tie up the printer for hours at a time. (no one else can print while it is being sent)
All other documents, including word documents, print ok.
The printer vendor will not help because it prints fine from other systems and claim that it is an issue with the PC.
Things I have tried:
Power cycled everything - printer, computer, router
Removing and re-adding the printer
Uninstalling and re-installing the drivers
Tried PCL and PS drivers (all possible drivers available)
All spooling options (start printing after last page is spooled, start printing immediately, print directly to the printer)
Installing the printer on the server and sharing it out to this computer (document prints fine when copied and printed from the server)
Verified that there weren't files in windows\system32\spool\pri
The printer is setup as a network printer
The computer is a Windows 7 64 bit system
The file size of the word document is 808kb (4 pages)
The word document is a fairly complex document (It is a filled out insurance claim form)
When we print the file from the computer and watch the printer status queue, it shows the size of the file to be over 96MB as it slowly gets sent to the printer.
(For example, after 2 minutes it will show 1mb/96mb, 5 min later it might be at 5mb/96mb). It seems to continue to grow, however we have to cancel it because we can't tie up the printer for hours at a time. (no one else can print while it is being sent)
All other documents, including word documents, print ok.
The printer vendor will not help because it prints fine from other systems and claim that it is an issue with the PC.
Things I have tried:
Power cycled everything - printer, computer, router
Removing and re-adding the printer
Uninstalling and re-installing the drivers
Tried PCL and PS drivers (all possible drivers available)
All spooling options (start printing after last page is spooled, start printing immediately, print directly to the printer)
Installing the printer on the server and sharing it out to this computer (document prints fine when copied and printed from the server)
Verified that there weren't files in windows\system32\spool\pri
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ASKER
Michael-Best: I have already tried that option before posting the question with no success. It still takes forever before it starts to print
hdhondt: I thought that your suggestion about the resolution would fix it, but it didn't seem to make a difference. I have also tried converting to a PDF and printing that, however it does the same thing.
(I used the compress picture feature from Word to compress the image down to 200 dpi)
More Information:
The word document I am trying to print is an insurance form. All of the fields for the form are part of an image that is in the background of the word document. The fields are then filled in over top of this image (it looks like there are tabs setup to line up the text with the fields in the image).
I've attached a blank form so you can see what I'm talking about.
If I open up the printer queue and then push print, the file appears twice, one says the status is spooling and is only there for a few seconds and disappears, the other says the status is printing and shows the size of x/96MB where x grows very slowly.
blank-form.docx
hdhondt: I thought that your suggestion about the resolution would fix it, but it didn't seem to make a difference. I have also tried converting to a PDF and printing that, however it does the same thing.
(I used the compress picture feature from Word to compress the image down to 200 dpi)
More Information:
The word document I am trying to print is an insurance form. All of the fields for the form are part of an image that is in the background of the word document. The fields are then filled in over top of this image (it looks like there are tabs setup to line up the text with the fields in the image).
I've attached a blank form so you can see what I'm talking about.
If I open up the printer queue and then push print, the file appears twice, one says the status is spooling and is only there for a few seconds and disappears, the other says the status is printing and shows the size of x/96MB where x grows very slowly.
blank-form.docx
ASKER
To select the form itself (picture) you need to go Insert->Header->Edit Header
I printed it from Word 2003 to a Ricoh printer. The spool file was 20MB and the printer accepted it as fast as Word could generate it, in about 10 seconds. If I cut the doc down to 1 page the spool file is only about 5MB.
That seems to point to a problem with your installation of either Word or the driver. As you have tried different drivers, and as only this doc is a problem, I would suspect the problem is in Word. Unfortunately I do not have access to Word 2007/2010 but maybe you can find a copy of Word 2000/2003 somewhere.
That seems to point to a problem with your installation of either Word or the driver. As you have tried different drivers, and as only this doc is a problem, I would suspect the problem is in Word. Unfortunately I do not have access to Word 2007/2010 but maybe you can find a copy of Word 2000/2003 somewhere.
ASKER
The resolution of the image was originally 3400 x 4400. I was able to use the compress picture feature in word to reduce the quality. Even though I needed to print it, I selected the email setting(rather than print or email) in the compress pictures option. This apparently reduced it to 96dpi. After compressing, If I right clicked the picture and selected "Save as Picture" the resolution was now 816x1056 (much smaller but still legible when printed).
The image now prints at an acceptable pace (still a little slow, but I am going to put the blame on the file and how the driver is sending the file to the printer).
Thanks for all of your help.
The image now prints at an acceptable pace (still a little slow, but I am going to put the blame on the file and how the driver is sending the file to the printer).
Thanks for all of your help.
1.Open the properties dialog box for the printer.
2.Click the Advanced tab.
3.Click the Print directly to the printer option.
The size of the EMF spool file may become very large when you print a document that contains lots of raster data
http://support.microsoft.com/kb/919543