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Cannot receive email through lotus notes /domino server

Hi I am new to lotus notes, cannot receive email through lotus notes and my other users cannot receive too. cannot see any error. But I can send email.

DNS settings are ok. I am joined to domain network.

chrishong

ASKER

ports 25,110,143 are all open,firewall is disabled.antivirus disabled

larsberntrop

You the network admin?

Can you ping the server from a workstation?

Can you telnet into the server SMTP port?
(Use q command-line option to set telnet to use port 25)

Sjef Bosman

And what happens when you send yourself a mail from the outside (e.g. from Gmail)?

It could just be that the SMTP task wasn't started. Check if it's running, using the Admin client, and if it isn't start it (on the console: Load SMTP). If it wasn't active but should be when the server is restarted, make sure you have SMTP listener task: Enabled in the Server document.

ASKER CERTIFIED SOLUTION

skullnobrains

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akhafaf

Hi there Cris,,,

I really need some claifications about your question ... You are not able to receive any emails ??? even from inside your company or just exernal emails .

Did you check Mail1.box & Mail2.box ?

Can you check the following :

- Servers documents
- Configuration Documents
- Connection Douments
And you can refer to this URL for more information about the above lists things
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp

Best Wishes

umeli

Hi Cris

Are you an admin or a enduser ?

k2exch

did you mean you are not able to receive from external domains... and internally you are able to receive.

if yes then check router task on server.. check mail.box if emails are held there.. are you able to "telnet <your domain> 25" from outside. check your MX settings are correct...

Sjef Bosman

@Chrishong: some interaction would be appreciated...