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Dell R510 Server not booting

Posted on 2012-09-15
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Last Modified: 2016-11-23
Since yesterday I am having a strange issue with my office server. I am not able to boot server os 2008 in my Dell R510 neither I am able to boot any cd/dvd to repair. It is booting but only until the cursor appears and than a blue screen for two seconds and restart itself again.

The drives are configured as RAID 5 and currently looking to backup data from it. Is there any way at least I can take out my data as neither i am able to boot any cd/dvd nor any usb bootable option as per old BIOS version.
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Question by:ibrahim52
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13 Comments
 
LVL 93

Assisted Solution

by:nobus
nobus earned 300 total points
ID: 38402715
can you access any bios screen?  or the raid set-up ?
no errors displaying?
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LVL 12

Author Comment

by:ibrahim52
ID: 38402799
No errors nothing, the bios is so old that it does not even have any USB bootable option.
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LVL 12

Author Comment

by:ibrahim52
ID: 38402801
the blue screen after the cursor appears only for a second so it is again so hard to even note down the error.
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LVL 39

Assisted Solution

by:ChiefIT
ChiefIT earned 300 total points
ID: 38402824
Does it get past the BIOS and RAM part of the boot up. If not,  I would first suspect a RAM chip failure. Hard drives don't fail that often. A blue screen indicates a hardware or driver failure (usually). You might check the RAM and then also try Safe Boot (F8).
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LVL 15

Assisted Solution

by:Perarduaadastra
Perarduaadastra earned 600 total points
ID: 38402829
Reboot the server again, and when the RAID controller has finished initialising, start tapping the F8 key. This will invoke the advanced boot options menu, and one of the options will be Disable automatic restart on system failure.

Select this option and press Enter; when the BSOD appears this time it will stay there and you will be able to note down the messages and STOP errors it contains, thus enabling you to base your troubleshooting on some solid information.

During boot you can also press the Pause key to allow you to read the status of various subsystems as the server starts up; press Enter to resume booting.
This approach might, for example, allow you to see if the RAID controller is displaying an error of some kind, before the system gets as far as starting Windows.
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LVL 88

Assisted Solution

by:rindi
rindi earned 300 total points
ID: 38402876
When you say it doesn't boot to CD's either, does it at least try or start booting and then faults?

Have you checked the internal connections, made sure everything is properly attached?

Have you also checked the insides of the server, cleaned out all the dust etc? excessive dust can often be a cause for overheating and thus hardware failure.

Have you tried replacing the DVD/CD drive for one you know works?
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LVL 93

Expert Comment

by:nobus
ID: 38403072
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LVL 47

Expert Comment

by:noxcho
ID: 38403093
Shoot the video with phone cam and then you will be able to read the BSOD screen message.
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LVL 12

Accepted Solution

by:
ibrahim52 earned 0 total points
ID: 38403469
Well thanks all but it totally depends on the management. I tried everything already which everyone has suggested here, but I think its better to send it to the Dell Service centre rather than trying.
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LVL 93

Expert Comment

by:nobus
ID: 38404458
for booting from CD - is the cd drive set as first device in the bios?
also -it can be bad - test with another drive, or CD
normal these faults are caused by :
-bad cd media, drive, or cable ->replace them or swap to test
-can also be bad ram
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LVL 15

Assisted Solution

by:Perarduaadastra
Perarduaadastra earned 600 total points
ID: 38404580
Will the Dell service centre recover your data?

If you've followed the suggestions offered in this question, can you tell us the error(s) that the server has produced?

If your management is typical I would expect it to be receptive to the possibility of a no-cost/low-cost repair, as opposed to whatever Dell (or indeed any other repair facility) would charge, and one of EE's major benefits to members is to either save them money or to help them spend no more than is necessary to obtain the best outcome. At present, contributors have no idea what's wrong except that your server is throwing a BSOD at boot; it might be something simple that's causing it, but because you haven't given us any specific error information we're unable to help you further.
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LVL 12

Author Comment

by:ibrahim52
ID: 38412807
I am really thankful to all the experts who really did give their best for helping me out with this trouble but unfortunately it totally depends on the management mood sometimes. They asked me to go for a new server restoring the latest backup and don't want to invest more on repair because recovering is costing us more than a latest affordable server in market. I am splitting points for this question and thanks once again to everyone here.
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LVL 12

Author Closing Comment

by:ibrahim52
ID: 38426081
Thank you, had really a good experience and will keep myself always ready for any disaster in future.
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