Sending to secondary email addresses

Posted on 2012-09-16
Last Modified: 2012-09-16

Is there a way to publish secondary email addresses in the GAL ?

We have a Relet department which has 5 different contact email addresses: void, voidaccounts, relet, reletinvoices & Voidmanage Currently we give users in the department access to these email accounts and they add them to the folder list in Outlook.  They would now like them all amalgamating in to one mailbox so they only have the one additional in their folder list but to let people keep sending to the original addresses.
So, I created a new email account "" and added previous addresses as secondary email addresses and thought job done.
However they now want the emails to go in to seperate folders automatically depending on which of the secondary email addresses is used. Initially thought I could create a simple rule to run on the TO: field in the inbox but Exchange auto changes the name in the To: box to the primary address i.e. if sending to it changes to in the Outlook Inbox. Users who send to the five previous mailbox addresses are also complaining that the names are no longer in the GAL, only Is there a way to publish the secondary email addresses in the GAL and retain the original address they typed in or am I back to using five different accounts.

Thanks - apologies if a bit confusing.
Question by:ncht
    LVL 76

    Expert Comment

    by:Alan Hardisty
    You can use a rule to achieve this (in Outlook 2010) by checking the email headers for the To address, but not by simply setting thr rule to look at the To address as that will see the default address.
    LVL 52

    Expert Comment

    One account will list all email addresses in the Object properties in GAL rest it would show only one (Primary by Default).

    What i guess you can do is have 5 Mailboxes created and have them all set forwarding to One of them that users will monitor and have some Server side rule with Folders in the Mailbox.

    Have the below folders create in Void and then have forwarding for the rest to Void and work :)

    - Rancy
    LVL 8

    Expert Comment

    First - you will have to use Outlook rules to move the incoming messages to the folders like the users are asking.

    try this:
    Start with a blank rule,
    then - check when message arrives.
    select the "message header contains" and that should have the address that the message was forwarded from.. such as
    then choose the appropriate folder it should be moved to.

    Secondly, what version of exchange are you running?
    LVL 8

    Expert Comment

    The reason I ask about exchange, is..

    you can also set up a hub transport rule to add (prepend) text in the subject, and other things....

    and then create the rules in outlook to move it to the appropriate folder based on that criteria
    LVL 1

    Author Comment

    Thanks for the replies and the rule to look in the headers works for external senders but there a quite a lot of internal users who send to these addresses and when they send outlook/exchange changes whatever secondary address they put to the primary address before they click on send.  I am guessing that internally it is not possible to do what they want.

    Forgot to add:
    Exchange 2010 Sp1
    Outllook 2010
    LVL 76

    Accepted Solution

    Internally that is correct.  Externally should work happily.
    LVL 8

    Assisted Solution

    list all 5 of them in the GAL, and as mentioned:

    have each mailbox forward to the mailbox.

    Don't set them up as secondary addresses. Keep them seperate and forward only.

    this will allow the header to contain the info
    LVL 1

    Author Closing Comment

    Alan, SeaSenor,<br /><br />Have split points and thanks for your help. We are a bit tight on licences which is why I was trying to get it to work with one mailbox but will have to go with the forwarding option for internal.
    LVL 8

    Expert Comment

    thanks, glad it's working.  Darn that licensing :)

    @Alan, Rancy
    sorry... I guess you all posted as I was typing.  (I'm getting old and slow)


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