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VMware Tools Fail to Install on Server 2008 R2 64x VM

When I install VMware Tools I get an error stating “Setup cannot continue. The Microsoft Runtime DLL installer failed to complete installation”. Any ideas to what is causing this error? Attached is a log file extracted from the temp folder location.
vminst.log-20120917-081018-Faile.log
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OSLEE
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OSLEE
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1 Solution
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
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OSLEEAuthor Commented:
Have confirmed and registry keys point to correct locations:
i.e CommongFilesDIR=C\Program Files\Common Files
i.e CommongFilesDIR (x86)=C\Program Files (86)\Common Files
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
does your common files exist?
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OSLEEAuthor Commented:
yes they do
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
check this forum post, and try to install the distribution manually, and report the error message reported

http://communities.vmware.com/message/987103

possible group policy, or security issue, restriction
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OSLEEAuthor Commented:
I have given this a go with no success whatsoever. It cannot be group policy because I have deployed VMware Tools on all ther other servers successfully. This is the only sturbon one. I checked permissions and all seems in order. Belo is an extract from the logs:

BootStrapper-build-621624: 09/17/12 07:40:49 ** InstallVCRedist [vcredist_x86.exe][ /Q]
BootStrapper-build-621624: 09/17/12 07:40:49 Found "C:\Users\jdough\AppData\Local\Temp\{A2CC6F0B-E888-4485-82F5-587699B3CDB7}~setup\vcredist_x86.exe"
BootStrapper-build-621624: 09/17/12 07:40:49 Attempting to launch ""C:\Users\1eturkai\AppData\Local\Temp\{A2CC6F0B-E888-4485-82F5-587699B3CDB7}~setup\vcredist_x86.exe"  /Q"
BootStrapper-build-621624: 09/17/12 07:40:50 Child exited with code 5
BootStrapper-build-621624: 09/17/12 07:40:50 Process returned 5
BootStrapper-build-621624: 09/17/12 07:40:50 Launching VC dll installer failed with 5.
BootStrapper-build-621624: 09/17/12 07:40:50 DisplayMessageBox: "VMware Product Installation" - "Setup cannot continue.  The Microsoft Runtime DLL installer failed to complete installation."
BootStrapper-build-621624: 09/17/12 07:41:01 Begin Logging
BootStrapper-build-621624: 09/17/12 07:41:01 Operating system info:
BootStrapper-build-621624: 09/17/12 07:41:01    Admin install = TRUE
BootStrapper-build-621624: 09/17/12 07:41:01    Major version = 6
BootStrapper-build-621624: 09/17/12 07:41:01    Minor version = 1
BootStrapper-build-621624: 09/17/12 07:41:01    Service pack  = 0
BootStrapper-build-621624: 09/17/12 07:41:01    Build number  = 7600
BootStrapper-build-621624: 09/17/12 07:41:01    Bitness       = 64-bit
BootStrapper-build-621624: 09/17/12 07:41:01    Platform      = NT
BootStrapper-build-621624: 09/17/12 07:41:01 Running from: "D:\setup64.exe"
BootStrapper-build-621624: 09/17/12 07:41:01 Command line:
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] MINORUPGRADE = 1
BootStrapper-build-621624: 09/17/12 07:41:01 Performing VMware Tools style install/upgrade
BootStrapper-build-621624: 09/17/12 07:41:01 SendInstallerStatus: Sending installer status 1
BootStrapper-build-621624: 09/17/12 07:41:01 Rpci: Sending request='toolinstall.installerActive 1'

BootStrapper-build-621624: 09/17/12 07:41:01 Rpci: Sent request='toolinstall.installerActive 1', reply='Unknown command', len=15, status=0

BootStrapper-build-621624: 09/17/12 07:41:01 ERROR: 'toolinstall.installerActive 1' command failed
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] SINGLE_FILE = 1
BootStrapper-build-621624: 09/17/12 07:41:01 Checking to see if this is a upgrade at shutdown case [(null)]
BootStrapper-build-621624: 09/17/12 07:41:01 Upgrade at shutdown [FALSE]
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] SKIPADMINCHECK = <not defined>
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] OPERATION = INSTALLUPD
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] PRODUCTNAME = VMware Tools
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] PRODUCTCODE = {A2CC6F0B-E888-4485-82F5-587699B3CDB7}
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] LANGUAGES = 1031 1033 1034 1036 1040 1041 1042 2052
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] VM_DATABASE = VMware Tools64.msi
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] SFXINSERT = 3302912
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] VMIOPTION =
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] MINIMUM_9X_MSI = 200
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] MINIMUM_NT_MSI = 300
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] INSTMSIW = instmsiw.exe
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] VCRUNTIME32 = vcredist_x86.exe
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] VCRUNTIME64 = vcredist_x64.exe
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] PROPERTIES = <not defined>
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] OLDCODES = {B53D42E8-872B-430E-82D4-80065A31FCE1};{3B410500-1802-488E-9EF1-4B11992E0440};{FE2F6A2C-196E-4210-9C04-2B1BC21F07EF}
BootStrapper-build-621624: 09/17/12 07:41:01 [Resource] HELPER_UI = <not defined>
BootStrapper-build-621624: 09/17/12 07:41:01 ERROR: Another instance of setup is already running
BootStrapper-build-621624: 09/17/12 07:41:12 Cleaning up temp dir "C:\Users\1eturkai\AppData\Local\Temp\{A2CC6F0B-E888-4485-82F5-587699B3CDB7}~setup\"
BootStrapper-build-621624: 09/17/12 07:41:12 Deleting [C:\Users\1eturkai\AppData\Local\Temp\{A2CC6F0B-E888-4485-82F5-587699B3CDB7}~setup\]
BootStrapper-build-621624: 09/17/12 07:41:12 SendInstallerStatus: Sending installer status 0
BootStrapper-build-621624: 09/17/12 07:41:12 Rpci: Sending request='toolinstall.installerActive 0'

BootStrapper-build-621624: 09/17/12 07:41:12 Rpci: Sent request='toolinstall.installerActive 0', reply='Unknown command', len=15, status=0

BootStrapper-build-621624: 09/17/12 07:41:12 ERROR: 'toolinstall.installerActive 0' command failed
BootStrapper-build-621624: 09/17/12 07:41:12 Setup exit code is: 0
BootStrapper-build-621624: 09/17/12 07:41:12 End Logging
BootStrapper-build-621624: 09/17/12 07:41:14 SendInstallerStatus: Sending installer status 0
BootStrapper-build-621624: 09/17/12 07:41:14 Rpci: Sending request='toolinstall.installerActive 0'

BootStrapper-build-621624: 09/17/12 07:41:14 Rpci: Sent request='toolinstall.installerActive 0', reply='Unknown command', len=15, status=0

BootStrapper-build-621624: 09/17/12 07:41:14 ERROR: 'toolinstall.installerActive 0' command failed
BootStrapper-build-621624: 09/17/12 07:41:14 Setup exit code is: 1618
BootStrapper-build-621624: 09/17/12 07:41:14 End Logging
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
tried installing vcredist_x86.exe manually ?
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OSLEEAuthor Commented:
For some odd reason when I installed from a network share the update deployed successfully. However when attempting to deploy VMware Tools from the ISO image in optical drive (including other executables as well) I receive all sorts of errors mainly pointing to a permissions issue. It is apparent that the installation is trying to install to another drive apart from the C drive. I am logging in as an Administrator and have full access and correct permissions to this drive however still end up with this niggling issue. The registry points to the correct path as per my previous post.
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CptnTripsCommented:
Did you ever find a solution for this? I am having the same issue and have had no luck. I have tried the suggestions of KB2050956 (useless) and KB2010644, neither of which helped. I have opened a support ticket up with VMware but will probably not be hearing from them until later today.
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