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johnbrns

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Troubleshoot WDSmartware Back-up Software for Western Digital MyBook Essentials 2T External Drive

Unfortunately, I've misplaced my original install CD. From the WD website I downloaded and installed the latest WDSmartware version, then (as per instructions) rebooted. But the software does not give me access to either the Backup or Retrieve tabs. Have tried reinstalling the software 3 times now with same result each time. Help please...thanks.
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nobus
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did you test the drive on another PC ?
you can also test with another (free) backup softw like synckback :
http://www.2brightsparks.com/welcome/backup/freeware.html?source=adwords&campaign=syncback-name-search&adgroup=syncback&ad=008&gclid=CKig1syFvLICFUELfAodf3wAnQ
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johnbrns

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yes, the drive works fine--i can easily drag and drop. but the wdsmartware software simply doesnt allow backup/retrieval. those two tabs are inactive!
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