Troubleshoot WDSmartware Back-up Software for Western Digital MyBook Essentials 2T External Drive

Posted on 2012-09-16
Last Modified: 2016-06-26
Unfortunately, I've misplaced my original install CD. From the WD website I downloaded and installed the latest WDSmartware version, then (as per instructions) rebooted. But the software does not give me access to either the Backup or Retrieve tabs. Have tried reinstalling the software 3 times now with same result each time. Help please...thanks.
Question by:johnbrns
    LVL 91

    Expert Comment

    did you test the drive on another PC ?
    you can also test with another (free) backup softw like synckback :

    Author Comment

    yes, the drive works fine--i can easily drag and drop. but the wdsmartware software simply doesnt allow backup/retrieval. those two tabs are inactive!
    LVL 91

    Accepted Solution

    then your options are :
    re-download and install - after UNINSTALLING the old one first (it can by a bad download)
    use another software, as   suggested
    contact WD with your problem


    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Suggested Solutions

    Before you start a podcast of your own, you’ll need to get the right equipment. To help you get started off on the right foot, here’s a list of the four critical items you’ll need to start your own podcast.
    Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
    This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
    This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now