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RDP is not working after windows update server 2008 R2

Hi guys,

I have a 2 servers. Let's call them Server01 & Server02. Both running Windows Server 2008 Standard R2. I installed Service Pack 1 on both servers via windows updates. After reboot, i can rdp to server01 but when i rdp to server02 it will disconnect me before i could see the desktop. Below is a knowledge base i extract from microsoft technet .

"Please download and install the following hotfixes, restart your server, and see if the problem is resolved:

Security Update for Windows Server 2008 R2 x64 Edition (KB2667402)

http://www.microsoft.com/download/en/details.aspx?id=29169

Security Update for Windows Server 2008 R2 x64 Edition (KB2621440)

http://www.microsoft.com/download/en/details.aspx?id=29116

You may already have one or both of the above installed and the installer will notify you when you double-click it.  Please let us know which ones of the above were already installed, and also if you have Service Pack 1 installed.  For example, you may have Service Pack 1 and KB2621440 installed, but not KB2667402--I have seen where this combination causes the RDS service to fail."



When i checked server01 i found that i already have both KB2621440 & KB2667402. In fact i also have these 2 KBs in server01 but rdp to server01 is fine. Could someone shed some light on this. Should i uninstall both the KBs then reinstall both again or should i uninstall both but install one of the KB first. If the latter which one shld i install first?

Btw, uninstalling the above KBs should not cause any major problem to the OS right?

If anyone have come across this issue i appreciate your kind inputs.

Another thing i would like to highlight is that at if i reboot server02 i could rdp to server02 for a while but i'm sure the next day i couldn't rdp anymore. i get kick out after keyin id & pw. Strange.

Thanks in advance :)
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nacha9817
Asked:
nacha9817
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1 Solution
 
Nathan KaufmanCommented:
Can you RDP in from a different computer using the same credentials?  I've seen some wierd issues where you can RDP fine into everything else but one server, but other computers can RDP fine into that server.  If RDP works fine from a different computer, but not on your PC then the issue is with your PC somehow, which is wierd I know, but I've come accross this issue before.
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Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooterCommented:
If you installed KB2667402, then installed SP1, RDP will fail.

Uninstall KB2667402, reboot, and immediately reinstall it.

No, it won't mess anything up.  We ended up in this situation with half a dozen systems back in April, and haven't had any any problems with them.

(You don't need both installed, because 2667402 replaces 2621440.)
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nacha9817Author Commented:
Hi Razmus,

Thank you for your very simple yet to the point explanation. I will try it this coming saturday and let you know the outcome. Btw since KB2621440 is already installed, can i just leave it alone or it is advisable to uninstall?

Many Thanks & Regards
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Rich WeisslerProfessional Troublemaker^h^h^h^h^hshooterCommented:
I'd leave KB2621440 in place.  The relevant files have been overwritten by the subsequent patch and SP1.
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nacha9817Author Commented:
Hi Nate_IT,

Thank you for your response to my query. Yes, i have tried rdp from a few other computers and laptops including my own macbook. Same problem. Both windows & mac have the same issue.

Thanks.
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nacha9817Author Commented:
Hi Razmus,

Noted with Thanks.

Rgds
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nacha9817Author Commented:
Hi Razmus,

I have Uninstall KB2667402, reboot, and immediately reinstall it last saturday. Up until today(monday) RDP has been working perfectly. No more crashing. Thank you for your help and i will closed this case.

Many Thanks & Regards
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