Citrix 6.0 - Print Policy Problem

Posted on 2012-09-17
Last Modified: 2012-09-25

I have a big problem with my Citrix print polcies.  I have it where members of a specific group are getting all the printers whilst some users are not.  This changes from different users each day and it is getting very frustating.  Let me tell you how I have it setup...

We have moved into a new buidling in a new City.  For arguments sake, lets call it Rome.

I have one policy called ROME and and access to the printers defined in this policy is IP based.  This means that if someone calls to our office from the Milan office and they log in, because they have an .20 IP from the DHCP server and the security is IP based then they get all the printers defined in this policy.   There is also a group permission here and this is All Users.  Again it is to allows those who come from anonther office to print

For the other users in the Rome office access is based on what floor they sit, and this via an AD group.

So I have a print Policy called ROME - 1st Floor.  The printers defined here are by both an IP address range, same as above but also by an AD Group.  I have a group created that has all members of the 1st floor in it.  This is idem for the other floors as well (no other group has access)  Is it necessary to have both?  I heard it was so that is why it is installed.

It is worth pointing at this stage that on the orginial IP based policy there is a Deny on all the AD groups here.  This is to make sure that they wont get the entire list that is based in the IP based printer list.

What I have noticed is that all the users on the 2nd floor get their printers but one user does not.  I log him or her out and sometimes it works and sometimes not.  It is sometimes jut a case of waiting......

Also, all users sit in group OU called Rome and these AD groups 1st floor and the likes are in this OU

This I do not understand and it is driving me nuts!

Any help is greatly appreciated!

Declan D

P.S - if you need to know any specific settings, then please let me know.
Question by:deckydee
    LVL 8

    Expert Comment

    if u can draw a picture i will be much appreicated.

    COuld u specify what U want the user do and don't?

    Can u try deploy the policy to that user only to see if it is a AD issue or Citrix policy

    Accepted Solution

    Actually I rebooted all the Citrix servers last night and all seems to be fine now.

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