[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 447
  • Last Modified:

Having trouble accessing mapped drives to the file server.

I have a new Windows Server 2008 domain controller and I'm in the process of joining our workstations to the domain and granting them access to the new file server.  I've had problems accessing the file server from a couple different endpoints.  Right now I'm looking at one that's located at a branch office that has a VPN tunnel back to corporate.  When you try to access files on the P: (public) drive you get various error messages, also while trying to open up a file the computer because non responsive in general.  An error I’ve gotten a lot is “There was an error opening this document. The specified network name is no longer available”.  I can ping the server just fine and can browse around the folders without a problem, but I can’t open any files.  I don’t have a problem if I sign in as the same user from my workstation.  Also I’ve found the problem persist if I sign in as the Administrator from the problem laptop.  I have removed my antivirus software, rejoined the domain, and confirmed there are no firewalls running.  Any troubleshooting advice?
0
SpammyChicken
Asked:
SpammyChicken
  • 5
  • 3
1 Solution
 
Don S.Commented:
That behavior is very indicative of a connection problem.  Since it's on the other end of a VPN, that is likely the problem area to look at. The primary indicator is that low bandwidth activity (ping, browse) works, but higher bandwidth needs (open or copy a file) fail or hange explorer. Things that come to mind are too big of an MTU in the router/firewalls, traffic congestion on the VPN, other lower level connection problems..
0
 
SpammyChickenAuthor Commented:
I know it's not a connection problem because I can sign in as the same user on the other endpoints at the same site and the problem goes away.
0
 
Don S.Commented:
If everything is going through the same VPN in the same way, then that would indicate a connection problem - only with the specific computer.
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
SpammyChickenAuthor Commented:
OK... what steps should I take to confirm/ troubleshoot that.  I get the same thing using the wirless or wired.
0
 
SpammyChickenAuthor Commented:
Now that I think about it, the two machines that I'm having trouble with are the two XP workstations we have here.  Is there anything I need to do make XP work better with a Server 2008 r2 file share?
0
 
SpammyChickenAuthor Commented:
OK... Its a problem with our XP workstations over the VPN.  If I take the workstation onsite with the servers, it works fine.  And the Windows 7 machine work fine over the VPN.  But XP workstations are not working over the VPN.
0
 
Don S.Commented:
There is nothing special about xp and server 2008r2.  I would look more at what might be different about the hardware the xps are running on.  Another possibility is a problem with kerberos authentication, xp doesn't do that.
0
 
SpammyChickenAuthor Commented:
I found that running TCP Optimizer v3.0.8 found at http://www.speedguide.net/downloads.php
fixed the problems on both endpoints.  I just ran it choose optimal and apply changes
0

Featured Post

Granular recovery for Microsoft Exchange

With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now