Unable to search additional mailbox sub folders

Posted on 2012-09-17
Last Modified: 2012-12-13
I have an user (user A) that monitors another users (user B) inbox and subfolders.  Both users are running Outlook 2010 and Exchange is 2003. As of right now user A has full owner permissions of user B's inbox and sub folders.  They can navigate within the inbox and all sub folders with no problem.  This is a very large inbox (16gb) and messages need to be found quickly so manually searching is out of the question.  I've made the necessary local computer policy settings changes to allow indexing of all mailboxes but still unable to search the sub folders within user B's mailbox.
Question by:Fveng
    LVL 47

    Accepted Solution

    How did you add User B's MailBox to User A's OUtlook Profile?
    Did you add it an an additional mailbox
    If you did, Indexing and Seaching wont be available

    You will need to remove the mailbox
    close outlook

    Go to COntrol Panel>Mail
    Open Account Settings
    Now instead of Opening User A's Account
    Select NEW
    Email Accout
    Manually COnfigure
    Microsoft Exchange

    Now setup User Bs Exchange Account

    Apply, Okay, CLose and Open Outlook

    Now when outlook is open
    In the NAV Pane on the left
    You will see both user A and User B's Account
    Just as if you had before

    However, there is a difference
    This is a fully functional Exchange Account
    You should be able to do everything in this account as you would in User A Main Account

    And you should be able to Index and search the items

    Author Comment

    We did this and it worked.  The problem was the user was getting all the calendar event reminders constantly and it was becoming distracting.  So we moved it back to how it was before currently.  If you know how to turn those events off for the second mail box I can set it back.

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