Unable to search additional mailbox sub folders

Posted on 2012-09-17
Medium Priority
Last Modified: 2012-12-13
I have an user (user A) that monitors another users (user B) inbox and subfolders.  Both users are running Outlook 2010 and Exchange is 2003. As of right now user A has full owner permissions of user B's inbox and sub folders.  They can navigate within the inbox and all sub folders with no problem.  This is a very large inbox (16gb) and messages need to be found quickly so manually searching is out of the question.  I've made the necessary local computer policy settings changes to allow indexing of all mailboxes but still unable to search the sub folders within user B's mailbox.
Question by:Fveng
LVL 47

Accepted Solution

apache09 earned 2000 total points
ID: 38407347
How did you add User B's MailBox to User A's OUtlook Profile?
Did you add it an an additional mailbox
If you did, Indexing and Seaching wont be available

You will need to remove the mailbox
close outlook

Go to COntrol Panel>Mail
Open Account Settings
Now instead of Opening User A's Account
Select NEW
Email Accout
Manually COnfigure
Microsoft Exchange

Now setup User Bs Exchange Account

Apply, Okay, CLose and Open Outlook

Now when outlook is open
In the NAV Pane on the left
You will see both user A and User B's Account
Just as if you had before

However, there is a difference
This is a fully functional Exchange Account
You should be able to do everything in this account as you would in User A Main Account

And you should be able to Index and search the items

Author Comment

ID: 38455688
We did this and it worked.  The problem was the user was getting all the calendar event reminders constantly and it was becoming distracting.  So we moved it back to how it was before currently.  If you know how to turn those events off for the second mail box I can set it back.

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