Laptop boot issue on docking station

Posted on 2012-09-17
Medium Priority
Last Modified: 2012-10-23
We have a Sony Vaio S13V9E/B laptop running Windows 7 Pro 64bit and Sony docking station. Recently we have had an issue with the laptop booting on a morning. The laptop boots normally up until a black screen with a blue circle and then hangs. I can still move the mouse and the laptop appears to be doing something but even after 20 mins its still the same.

If i boot into safe mode then it works fine, but then if i restart into normal mode it hangs. The only way to correct the issue is to remove it from the docking station before turning it on and then docking it afterwards. It doesnt happen every time either and seems to be random.

I have checked the laptop has the latest BIOS and standard Windows updates so not sure what else to do???
Question by:Freedom-IT
  • 3
LVL 44

Expert Comment

by:Davis McCarn
ID: 38409083
First; get the trial copy of the Pro version of http://www.HDTune.com and run it.  Look on the health tab and check the reallocated sectors entry.  If the data value is anything but zero, the hard drive is beginning to fail.  If you want to be thorough, run the error scan (not quick).  If even one red box appears or the system hangs, you found your problem.
Both Vista and 7 have a bug in CRCDisk.sys.  If they hit a CRC error on the drive, you get the spinning wheel of death.  Often, you can move the cursor around; but, can't click on anything.
My thought is that one of the docks drivers has a CRC error.

Author Comment

ID: 38432593
I did a full hard drive test and found no errrors. The problem doesnt seem to happen very often and is more of an annoyance than a problem

Accepted Solution

Freedom-IT earned 0 total points
ID: 38509171
We belive the issue was caused by a GPU driver update. When using the latest NVidia driver the user experienced the issue but when reverting back to the Sony graphics driver (Nvidia) the problem went away

Author Closing Comment

ID: 38524899
The problem was solved by replacing the graphics driver

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