MS Word checkboxes aren't showing up on a computer

I have a user with a Word document that has checkboxes.  On his computer (Office 2010) they don't appear OR print.  On other computers (various version 2000-2010) they do appear and print.  Any suggestions on where I should start looking?
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ITworksAsked:
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Gerwin Jansen, EE MVETopic Advisor Commented:
As I suggested in my first comment: the font could very well be the issue. Can you check on the computer where it is working what font the 'checkbox' is made with? Just select it with your mouse to see it. Then see if that font is present on the computer where it is not working.
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Gerwin Jansen, EE MVETopic Advisor Commented:
Is the document containing checkboxes that are in the WingDings font? Check if that font is available on the computer where it is not working.
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ITworksAuthor Commented:
It says times new roman size 20. They're from the forms wizard.
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Gerwin Jansen, EE MVETopic Advisor Commented:
Is the document protected when opened? Can you show a small screenshot of the not working part?
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ITworksAuthor Commented:
The document is read only when opened -- typical for Word 2010. It's just blank. No errors, red X's, etc. it's as if they were never there.  They didn't show up on another PC I just opened it on. Office 2003. They did just work on a third machine. I believe office 2003 or 2007.
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Gerwin Jansen, EE MVETopic Advisor Commented:
Try trusting the document or it's location (word options, trust center).
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GrahamSkanRetiredCommented:
I am unaware of the Forms Wizard. It may be new after Word 2007.

What sort of checkboxes are they - ActiveX or Form Fields?  I don't think that there are any ContentControl checkboxes, but they may also be new from  Word 2010 onwards.

Could you post the document here?
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ITworksAuthor Commented:
It wasn't an issue with Trust - to my knowledge.  I trusted C:\Users\%Username% and all subfolders (where the file is located in My Documents) and no dice.

I've attached a copy of the file.  The file was created in Windows XP on Office 2003 Word.  There are supposed to be two checkboxes to the right of each line item.  I know that it doesn't show up on the Office 2010 computer we're using, but it did show up on the other 2010 computer next door.  

Hoping the file helps...
TakeAwayInspec..doc
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ITworksAuthor Commented:
Any update?
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Gerwin Jansen, EE MVETopic Advisor Commented:
I don't see the check boxes either (tested Word 2010), can you post a screenshot of how it should look?
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ITworksAuthor Commented:
Attached is a screenshot of what it looks like on a different user's machines.  Ignore the pink background - she changed all Windows backgrounds to pink.  It's what she likes, i guess...

Regardless, this is the exact same file opened on an XP machine with Office 2010.

The machine that isn't working is Windows 7 with office 2010.  The machine it was made on is XP with 2003.
checkboxes.PNG
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GrahamSkanRetiredCommented:
As far as I can tell, there are no Form Fields, bookmarks, nor any ActiveX controls in the document.

In the pink version, they appear to be Form Field checkboxes. In use the document should be protected for forms, otherwise they tend to get overwritten
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ITworksAuthor Commented:
GrahamSkan,

I learned today that they used the "Symbols" button to add the boxes.  They're NOT form fields/ActiveX controls.  I think the problem is that the character sets are different between Windows XP and Windows 7?  I'm not entirely sure.

I showed the guy how to add the box symbols to the document again, but was hoping we could find a way to "fix" the character set issue.  He's got dozens of these documents...
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Gerwin Jansen, EE MVETopic Advisor Commented:
I tested in Word 2007 on Win7, inserting symbols is done (default) in the Garamond font. Inserting them again is quite easy, see attached document.
TakeAwayInspec.-1.doc
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ITworksAuthor Commented:
Let me have the guy check.  I'm almost positive it was Times New Roman...

We'll be back to you tomorrow afternoon.
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