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Crystal Reports Export does not work in IE8

Posted on 2012-09-17
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Last Modified: 2012-12-10
We are using Crystal Reports 2009 for displaying our reports in an ASP.NET application.
The reports are displayed using the CrystalReportViewer control.
A lot of our users are complaining that they cannot export and print reports using IE8. Everything works fine with IE9, Firefox and Chrome. Its only IE8 that is giving us a problem.

When they click export/print, the pop up window comes up. Then when they click "OK" nothing happens. Sometimes it will display a message saying Internet Explorer cannot find the website.

I checked ./aspnet_client/System_Web/2_0_50727/CrystalReportWebFormViewer4 and all the javascript files are present.

I googled this problem online and found that Crystal Reports and IE8 have an issue downloading a file over an SSL connection and the solution to this, is to modify the registry on the client machine.

Is this correct? Could you please suggest an other solution other that changing registry settings at the clients end.

Thank you,

Yash
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Comment
Question by:rpotash
10 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 38407766
There is no CR2009.

IS it CR2008 or CR2011

mlmcc
0
 
LVL 35

Expert Comment

by:James0628
ID: 38408373
Or CR 9.

 James
0
 

Author Comment

by:rpotash
ID: 38409373
I'm sorry, it is Crystal Reports 9
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LVL 101

Expert Comment

by:mlmcc
ID: 38409517
There were issues with IE8 on all versions of Crystal up to CR2008.

I don't know if there is a service pack for CR9 that resolves the issue or not though I doubt it.  Remember CR9 is circa 2000-2001.

Can you run IE8 in an IE7 compatibility mode?

mlmcc
0
 

Author Comment

by:rpotash
ID: 38409578
mlmcc,

I tried running IE8 in compatibility mode. The problem still exists. Thanks.

Rich
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LVL 101

Assisted Solution

by:mlmcc
mlmcc earned 2000 total points
ID: 38410655
There may be no solution.  I am surprised IE9 doesn't cause any issues.

Can you upgrade the IE8 users to IE9?

mlmcc
0
 

Accepted Solution

by:
rpotash earned 0 total points
ID: 38455736
i think mlmcc is right. There may not be a solution to this problem.

I put a condition in my code to get around this problem.

If the code detects that the user is using IE8 then it displays the report as a PDF (by exporting it as a pdf using http), otherwise it displays the report in the Crystal Viewer.
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LVL 101

Expert Comment

by:mlmcc
ID: 38456566
Good work around

mlmcc
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Author Closing Comment

by:rpotash
ID: 38471084
There is no solution to the problem. I had to work around it.
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LVL 1

Expert Comment

by:vu3lmg
ID: 38677714
Dear rpotash
Can you please post your fix (ID:38455736) here.
VU3LMG
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