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Issue updating Windows server 2003 SP2 on SBS 2003

Hi there

I'm currently trying to update a SBS 2003 with 2k3 Sp2, however, I keep getting an error:

"Service Pack 2 Setup encountered an error: Setup has detected a driver (ql40xx.sys) that is not compatible with Windows Server 2003 Service Pack 2. Please contact QLogic to get an updated driver and then restart installation."

I've gone to the QLogic website but unfortunately dont know what hardware the ql40xx.sys driver is referring to so I can update it.

Here is part of the svcpack.log:

9.203: C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Present
9.266: FileVersion of C:\WINDOWS\system32\DRIVERS\ql40xx.sys is Less Than 2.1.3.9
9.266: Condition Check for Line 9 of PreRequisite returned FALSE

Thanks in advance

ezekuel

Firstly, do you have enough disk space on the system drive? if you don't have enough space the service pack will not install

Secondly, clear your the appropriate temp files and try to load the service pack again:

1. Delete all the tmp*.cat files in the following folders:

%systemroot%\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}

%systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

2. Delete all the kb*.cat files in the following folders:
%systemroot%\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
%systemroot%\System32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}

3. Delete all the oem*.* files from the %systemroot%\inf folder.

4. At the command prompt, type the following commands. Press ENTER after each command.
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
exit

5. Restart the failed hotfix installation or service pack installation.

ASKER CERTIFIED SOLUTION

Tony J

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ASKER

sorry for not replying earlier.
I downloaded the driver from the link below, extracted the files and copied them to c:\windows\system32\drivers and wrote over the old qlogic files ( I could not get it to install/update the driver as you normally would), a reboot was not necessary. The SP installed succesfully after.

http://driverdownloads.qlogic.com/QLogicDriverDownloads_UI/SearchByProduct.aspx?ProductCategory=82&Product=340&Os=85

Poinst to Tony1044