• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 168
  • Last Modified:

Lync Mac 2011 not connecting

We are using Lync in a secondary college through the Education Department's Mail exchange. The PC's on the network all work seamlessly, but a Mac running OSX 10.7.4 will not connect, failing with the message "Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet". The Internet works on the machine and so does e-mail through the Exchange Server. The Lync server is set to automatic as are all the PC's. Any ideas?
0
jackd1
Asked:
jackd1
1 Solution
 
strungCommented:
You might have a look at this thread. Make sure you are using the latest Lync client. Apparenly the one that came with Office 2011 would not work, but an update has been posted.

http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/3f02abd6-7cdf-46db-96f7-62e6cfe109ca
0
 
jackd1Author Commented:
I have tried the above. Installed the latest Lync and tried adding the server addresses, (sipdir.online.lync.com:443) to both internal and external. Also tried with just the internal and just the external. Same result all the time.
Is the address global, or would it be different in Australia?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
Ahmed ShahbaSystem ArchitectCommented:
Hi jackd1,

Are you able to telnet on the 443 ports from this client .I suggest to enable logging on the client and check the logs.

BR,
Ahmed
0
 
jackd1Author Commented:
Sorry I haven't checked back for a while. I've been on holidays. I can telnet on port 80 but not 443. Which logs should I be checking?
0
 
Greg BessoIT Solutions EngineerCommented:
Can you go here and test your Lync server's configuration? Check the Lync autodiscovery and other settings, it will help you shed light on what is wrong...

https://testconnectivity.microsoft.com/
0
 
jackd1Author Commented:
This is a very old question. The issue doesn't exist anymore
0
 
jackd1Author Commented:
This is no longer a problem
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now