[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 647
  • Last Modified:

Url / link stating IBM X-series hardware warranty terms & conditions

I recall HP, Cisco, IBM ever state in the hardware warranty contract tt if
customers were to move / mount (or meddle with) the hardware, this will
void the warranty (or at least the maintenance support will not cover the damage.

My end-customer disputed / doubted this : anyone has any IBM site
/ url that specify such terms?
3 Solutions
It really is questionable about that statement.  It really depends on what the customer actually does to the equipment.  Just moving some hardware around will not void the warranty, but opening the case and possibly breaking any seals would void the warranty, but only if an IBM technician (on-site or depot) determines that the warranty is then void due to the customers actions/abuse.

Link to an IBM .pdf about the terms and conditions: ftp://public.dhe.ibm.com/systems/support/warranty/pdfs/Z125-4753-12_us_US.pdf
☠ MASQ ☠Commented:
IIRC IBM warranties specifically allow end user replacement of removabe components such as memory and HDDs provided that they use IBM supplied parts and have these supplied under the warranty.

EDIT - this is included in Tribus' link above - see "CRUs"
andyalderSaggar makers bottom knockerCommented:
You can also put third party equipment in them although the warranty for those parts is down to the manufacturer, not IBM. http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/serverproven/ Would probably break competition/antitrust laws if you couldn't.

Featured Post

Eye-catchers on the conference table

Challenge: The i-unit group was not satisfied with the audio quality during remote meetings. They were looking for a portable solution with excellent audio quality for use in their conference room but also at their client’s offices.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now