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afflik1923Flag for United Kingdom of Great Britain and Northern Ireland

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Change Outlook Display Name for Incoming Emails

We have a client who has requested that they be able to amend the display name of an incoming email, the current display name is an email address which is hard to remember so they wish to change this to an easy to remember relevant name.

I have added the email address to the contacts and added the required display name, however the emails do not relect this.

This is an exchange email account using Outlook 2010

Any help would be appreciated.
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Chris Millard
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Thanks roybridge, i did wonder if that might be the case. I dont suppose there's any work around?
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That figures, in the end i've told the client this is the way it is, and they could contact the sender to see if they'll update the display name.