HP Drivelock - Hard drive locked - how to unlock when I know the password?

Posted on 2012-09-18
Last Modified: 2012-09-18
Hi All,

I have a client using an HP laptop and recently we were asked to ensure all laptops had drive lock enabled and password protected.  We did this but unfortunately one of the users has entered the incorrect password a few times and has locked the hard drive so the system won't boot.  Problem is that even though we know exactly what the password is we can't seem to find any way of unlocking the hard drive, all attempts are met with "Hard drive locked" before even being asked to enter the password.

Can anyone confirm if HP have set up Drivelock deliberately to permanently trash the contents of a hard drive is the password is input incorrectly a few times?

Otherwise can anyone please tell me how on earth I can unlock it (or get to the contents) using the correct password?


Question by:amlydiate
    LVL 62

    Accepted Solution

    The disk isn't trashed.  

    Best fix is to got into the BIOS/Setup and remove the password in Security settings - see this link

    Then check the disk is accessible, then shutdown, restart and reapply the same Master Password.

    Always do this from a cold boot.

    Author Closing Comment

    Perfect thank you that worked fine!

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Join & Write a Comment

    I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
    Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
    how to add IIS SMTP to handle application/Scanner relays into office 365.
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now