HP Drivelock - Hard drive locked - how to unlock when I know the password?

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-09-18
Hi All,

I have a client using an HP laptop and recently we were asked to ensure all laptops had drive lock enabled and password protected.  We did this but unfortunately one of the users has entered the incorrect password a few times and has locked the hard drive so the system won't boot.  Problem is that even though we know exactly what the password is we can't seem to find any way of unlocking the hard drive, all attempts are met with "Hard drive locked" before even being asked to enter the password.

Can anyone confirm if HP have set up Drivelock deliberately to permanently trash the contents of a hard drive is the password is input incorrectly a few times?

Otherwise can anyone please tell me how on earth I can unlock it (or get to the contents) using the correct password?


Question by:amlydiate
LVL 63

Accepted Solution

☠ MASQ ☠ earned 2000 total points
ID: 38409043
The disk isn't trashed.  

Best fix is to got into the BIOS/Setup and remove the password in Security settings - see this link

Then check the disk is accessible, then shutdown, restart and reapply the same Master Password.

Always do this from a cold boot.

Author Closing Comment

ID: 38409392
Perfect thank you that worked fine!

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