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Win2K8R2 Print Server not printing on a printer

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-09-23
Dear experts,

We use to have all users connected to Printers directly through TCP/IP. We now installed the Print Server role on one of our DC's and added all printers to it.

We have a mix of HP 3800's and big Ricoh Multifunction copiers (MP C2800, MP C3000)
Print Server is a Windows 2008 Server R2, all clients are Windows 7 64bits.

Now, one of these printers is not printing at all through the Print Server! It's a Ricoh MP C2800, we have several other similar models that work fine.

- If I connect directly to it through TCP/IP, it prints out fine.

- When a job is sent through the Print Server, the job is sent fine on the Print Server side. For a second the "Jobs in Queue" raises to 1 then 0 again, just like any other printer.

- On the printer side, nothing. It likes the job never reaches the printer.

- I'm trying to print test pages from the Print Server and it doesn't work - so it's really Printer/Print Server related and not Client related.

- I'm using Ricoh's PCL6 Driver for Universal Print 3.11 (latest as of today). Same for the 10 other Ricoh copiers we have that work fine. I also tried the specific Ricoh MP C2800 drivers to no avail.

- Nothing in the Event Viewer of the Print Server.

Would any of you have an explanation about what happens? What I could do to troubleshoot the problem? Does it even make sense that direct TCP/IP works on a client but nothing prints from the Print Server while 10 similar printers/drivers/settings work fine?

Is there anything on the Printer itself (setting or other) that may cause it?

Thank you very much in advance.

Best regards

Thank you so much
Question by:abissa
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Expert Comment

ID: 38409147

It sounds very strange that the printer server doesn't have anything in it's Event Viewer and/or any problems. Questions that's intresting to know:
- Can you see any errors on the printers log itself? (Usually in the administration gui)
- Have you tried to delete and re-create the printer queue to the server?
- Can you print a test page directly on the server?

Author Comment

ID: 38409160
Hi jeliasson, thanks for the answer.

It is indeed the oddest problem I've ever seen, and I want to throw that printer out of the window for real!

That said:

- No, Printer sees nothing. It's like nothing reaches it at all. Nothing in the logs...
- I did recreate it several times, even changed it's IP to another one, etc...
- No...there's no error like the job was sent to the Printer, there's nothing left in the queue, but nothing comes out of the Printer at all like it was lost between the Print Server and the Printer.

Again if on my desktop, I create a new TCP/IP connection to that printer, it works fine...that's crazy.

Author Comment

ID: 38409182
more info:

I removed the settings "Render print jobs on client computers" and "Enable advanced printing features" on all printers.
I tried putting these settings back 1 after the other, no difference.

I also tried to set "Print directly to the printer" to rule out a spooler problem, no difference.
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Expert Comment

ID: 38409281
If you have the queue open, and send a test page from the server, do you see the document show up in the queue?

Probably not the issue, as other printers are working, but best to rule then out:

Is the printer on the same vlan as the server?  

Can you ping the printer from the server?  

Have you tried a different/older driver?  No explanation why, but I have seen this problem and the only way I could fix it was to drop the PCL6 driver and revert back to a PCL5 driver.

Accepted Solution

abissa earned 0 total points
ID: 38409293
Thanks to all...

I installed it to another Print Server and it prints fine. Something wrong with the port on the first Print Server? I don't know...and I don't want to waste more time on this.

Thanks anyway!

Expert Comment

ID: 38410706
As amclaughlin01 wrote, it might be different vlans.
Just to rule it out, try pinging the address from the server.

Good luck anyway!

Author Closing Comment

ID: 38425998
Worked around the issue instead of actually fixing it, too much time wasted on this already.

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