cannot repair or uninstall ms office 2007
Posted on 2012-09-18
I have a DELL optiplex, running windows XP, that had office 2003 running on it. I had upgraded it to office 2007 about a month ago. Recently the user has been reporting that she has issues with outlook, that connects to the hosted exchange server. I tried to run a repair on ms office 2007, on that machine, and it got about 3/4 through, and then hung for 4 hours. I let it run as long as I could hoping it would finish. I tried to cancel, and it did not cancel gracefully, I had to kill the application (the repair) with the task manager. I rebooted the PC, and tried to do a full uninstall of the ms office 2007 suite, hoping that I could then reboot and cleanly install office fresh, but that hung up as well. I don't know what to do at this point. Please send ideas or solutions.