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cannot repair or uninstall ms office 2007

I have a DELL optiplex, running windows XP, that had office 2003 running on it.  I had upgraded it to office 2007 about a month ago.  Recently the user has been reporting that she has issues with outlook, that connects to the hosted exchange server.  I tried to run a repair on ms office 2007, on that machine, and it got about 3/4 through, and then hung for 4 hours.  I let it run as long as I could hoping it would finish.  I tried to cancel, and it did not cancel gracefully, I had to kill the application (the repair) with the task manager.  I rebooted the PC, and tried to do a full uninstall of the ms office 2007 suite, hoping that I could then reboot and cleanly install office fresh, but that hung up as well.  I don't know what to do at this point.  Please send ideas or solutions.
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redemption7
Asked:
redemption7
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3 Solutions
 
The_KirschiCommented:
Have a look at this, if you haven't seen it yet:

http://support.microsoft.com/kb/928218

Furthermore try uninstalling Office by using the UninstallString from the registry. You can find it under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Within the Uninstall key search for Office until you find the correct product. You will find the UninstallString on the right side. Just copy this and run it from the commandline.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
How to uninstall or remove Microsoft Office 2007 suites
http://support.microsoft.com/kb/928218

How to Manually Uninstall Microsoft Office 2007 System Suite
http://www.mydigitallife.info/how-to-manually-uninstall-microsoft-office-2007-system-suite/

How to manually uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs"
http://rcarbonell.com/PDF/Manually_uninstall_Office2007.pdf?bcsi-ac-bae77bdb3bd5989f=1F27312C00000002VKGaziukyA+9Sd0RRv+d09MW1k+9EwAAAgAAAAoZSgCEAwAAAAAAAF6TGwA=

How To Manually Uninstall Office 2007
http://www.fixyourerrors.com/how-to-manually-uninstall-office-2007/

- Rancy
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Sudeep SharmaTechnical DesignerCommented:
Try Revo Uninstaller to uninstall Office.

http://www.revouninstaller.com/download-freeware-version.php

Sudeep
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redemption7Author Commented:
Does anyone know if the 'fix it' tool from that Microsoft kb (928218)article will delete my word documents, or if it definitely will not ?
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The_KirschiCommented:
Well, I cannot guarantee but I am sure if it did then it has already been replaced by a version that does not. It is very, very unlikely that it will delete any files. Nevertheless a backup is always recommended.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Office suite includes all Office apps so ideally if you just want to remove Outlook go with other Articles as surely this would affect all stuff as its for Office as a whole and not any bifercation .. :(

- Rancy
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nobusCommented:
i suppose you can have a dying disk drive
so i suggest to download UBCD, and run the disk diag for your disk brand -under HDD section
http://www.ultimatebootcd.com/                              ultimate boot cd
http://ubcd.mirror.fusa.be/ubcd511.iso                        direct link UBCD

post results
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redemption7Author Commented:
I tried to install another version of office.  Apache's openoffice.org product, however, it said the PC was in the middle of an installation.  I did not believe it was.  Should a reboot clear that error, or could there be something more I need to do?
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nobusCommented:
no, afaik, it will always thetect the incomplete install, and try to continue
try this fixit :  http://support.microsoft.com/kb/304498
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The_KirschiCommented:
Well. If there is an installer running for some other product which did not unload completely when you installed/tried to install something then a reboot should do it, yes. You could also have a look in the task manager. If there is a msiexec.exe running you can end this process and try again to install openoffice.org.
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nobusCommented:
maybe  you can find some ideas here :  http://support.microsoft.com/kb/928218#Method3
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The_KirschiCommented:
Have a look at this "FixIt" from Microsoft:

http://support.microsoft.com/mats/Program_Install_and_Uninstall/
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redemption7Author Commented:
thank you!
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