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How to find out why the Recent Contacts was deleted?

Posted on 2012-09-18
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Last Modified: 2013-12-18
Two of my colleagues said their Recent Contacts in Lotus Notes were suddenly empty. I encountered this once my Note client was upgraded to 8.5.2 FP3. But that is not the case for them. Their clients should have no change recently.
So, how can I what/at what time delete the entries in Lotus Notes?
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Question by:MatthewLiu
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by:MatthewLiu
ID: 38412174
One person told me that the Recent Contacts are back when she restarted PC this morning. I am thinking whether it was because the Recent Contacts view got problem or the Recent Contacts was re-populated from the DIP table?
I saw an article 'http://www-01.ibm.com/support/docview.wss?uid=swg21570490' mentioned ' The Recent Contacts view and the DIP table populate each other'. But we are on 8.5.2FP3 already ...
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akhafaf earned 1500 total points
ID: 38412628
Hi there  MatthewLiu,,,

Frankly,  I've seen a similar case but with LN8.5.3 FP2 and , I asked the user to access his emails using Lotus Inotes then in most of the names which where in the deleted " Recent Contacts" where appearing in the " type a head" and until here the case was over . However, what I can recommend in this case ( and I am not quit sure that this will solve the problem ).is,,,

- try , refresh design , replace design , Shift+Ctrl+F9 ( Rebuild Views )
- Install FP4 for these users .
- uninstall lotus notes client then re-install v8.5.3 ( backup the names.nsf of the user).

Best Wishes
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Author Closing Comment

by:MatthewLiu
ID: 38413069
Hi, akhafaf,
Thanks for the advice. Yes, I will try install FP4 for them. And I can try item 1 once I see similar case.
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