Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

error on setting up SUMA.

Posted on 2012-09-18
6
Medium Priority
?
2,990 Views
Last Modified: 2012-09-19
hi, we have a nim server with suma:

nim1: /usr/local/bin > suma -c
        FIXSERVER_PROTOCOL=http
        DOWNLOAD_PROTOCOL=ftp
        DL_TIMEOUT_SEC=180
        DL_RETRY=1
        MAX_CONCURRENT_DOWNLOADS=5
        HTTP_PROXY=
        HTTPS_PROXY=
        FTP_PROXY=
        SCREEN_VERBOSE=LVL_INFO
        NOTIFY_VERBOSE=LVL_INFO
        LOGFILE_VERBOSE=LVL_VERBOSE
        MAXLOGSIZE_MB=1
        REMOVE_CONFLICTING_UPDATES=yes
        REMOVE_DUP_BASE_LEVELS=yes
        REMOVE_SUPERSEDE=yes
        TMPDIR=/var/suma/tmp
        FIXSERVER_URL=www14.software.ibm.com/webapp/set2/fixget

The nim DOES NOT use any proxy server to access internet.

When execute suma -x -a RqType=Security -a Action=Preview I got this:
nim1: /usr/local/bin > suma -x -a RqType=Security -a Action=Preview
0500-013 Failed to retrieve list from fix server.

The suma.log has:
20120918 16:00:55 I Logging operations started, Tue Sep 18 16:00:55 2012.
20120918 16:00:58 E 0500-013 Failed to retrieve list from fix server.
20120918 16:00:58 V HTTP/1.1 503 (Service Unavailable) Service Temporarily Unavailable
Connection: close
Date: Tue, 18 Sep 2012 14:00:56 GMT
Content-Length: 397
Content-Type: text/html; charset=iso-8859-1
Client-Date: Tue, 18 Sep 2012 14:00:56 GMT
Client-Peer: 170.225.15.42:80
Client-Response-Num: 1
Title: 503 Service Temporarily Unavailable

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>503 Service Temporarily Unavailable</title>
</head><body>
<h1>Service Temporarily Unavailable</h1>
<p>The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later.</p>
<hr>
<address>IBM_HTTP_Server at www14.software.ibm.com Port 80</address>
</body></html>


20120918 16:00:58 V 0500-012 An error occurred attempting to download.
20120918 16:00:58 I Logging operations stopped, Tue Sep 18 16:00:58 2012.

I have changed FIXSERVER_PROTOCOL to http and the issue persists.

I also run smitty srv_conn and set:
                                                        Create/Change Primary Service Configuration

Type or select values in entry fields.
Press Enter AFTER making all desired changes.

                                                        [Entry Fields]
  Connection type                                    [Direct Internet]                                                                                     +
  Test service configuration                         [Yes]                                                        

The test was fine, but SUMA does not download any package.
I have ping:
nim1: /usr/local/bin > ping www14.software.ibm.com
PING dispsd-42-www14.boulder.ibm.com: (170.225.15.42): 56 data bytes
64 bytes from 170.225.15.42: icmp_seq=0 ttl=239 time=166 ms
64 bytes from 170.225.15.42: icmp_seq=1 ttl=239 time=156 ms

Also connect using telnet to 80/tcp

im1: /usr/local/bin > telnet www14.software.ibm.com 80
Trying...
Connected to dispsd-42-www14.boulder.ibm.com.
Escape character is '^]'.

I have set DEBUG of SUMA and get this:
 (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [287]) (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [287])
20120918 15:49:45 D DEBUG: Attempt 1 to query fixserver failed. (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [323]) (SUMA::Download, /usr/suma/lib/SUMA/Dow          nload.pm [323])
20120918 15:49:45 D DEBUG: Attempting to detect fixserver URL. (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [754]) (SUMA::Download, /usr/suma/lib/SUMA/Down          load.pm [754])
20120918 15:49:47 D DEBUG: Old URL: www14.software.ibm.com/webapp/set2/fixget (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [759]) (SUMA::Download, /usr/sum          a/lib/SUMA/Download.pm [759])
20120918 15:49:47 D DEBUG: Failed to access bootstrap page.  Starting with old URL: www14.software.ibm.com/webapp/set2/fixget (SUMA::Download, /usr/suma/lib/S          UMA/Download.pm [767]) (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [767])
20120918 15:51:04 D DEBUG: Couldn't contact www14.software.ibm.com/webapp/set2/fixget.  Failed to detect fixserver. (SUMA::Download, /usr/suma/lib/SUMA/Downlo          ad.pm [799]) (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [799])
20120918 15:51:04 E 0500-013 Failed to retrieve list from fix server. (SUMA::Download, /usr/suma/lib/SUMA/Download.pm [326]) (SUMA::Download, /usr/suma/lib/SU          MA/Download.pm [326])
20120918 15:51:04 V HTTP/1.1 502 Bad Gateway
Connection: close
Date: Tue, 18 Sep 2012 13:48:29 GMT
Content-Length: 315
Content-Type: text/html; charset=iso-8859-1
Client-Date: Tue, 18 Sep 2012 13:49:45 GMT
Client-Peer: 170.225.15.42:80
Client-Response-Num: 1
Title: 502 Bad Gateway

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>502 Bad Gateway</title>
</head><body>
<h1>Bad Gateway</h1>
<p>The proxy server received an invalid
response from an upstream server.<br />
</p>
<hr />
<address>IBM_HTTP_Server Server at www14.software.ibm.com Port 80</address>
</body></html>


Does anybody know the casue of this?  

Thanks
0
Comment
Question by:sminfo
  • 3
  • 3
6 Comments
 
LVL 68

Accepted Solution

by:
woolmilkporc earned 2000 total points
ID: 38409881
Hi,

I just tested on AIX 6.1 and got exactly the same error.

I don't use SUMA very often, but I'm sure (I can see it the log) that it has worked fine in the past.

Tests using "wget" or a browser first showed the same error 502 (Bad Gateway), but now a few minutes later I get 503 (Temporarily Unavailable).

Looking at an AIX 7.1 system I can see that the server now seems to use https as FIXSERVER protocol.
Unfortunately I cannot test, because I don't have a 7.1 machine connected to the web right now ...
0
 

Author Comment

by:sminfo
ID: 38409901
hi wmp..

I don't believe  www14.software.ibm.com is down TODAY when I schedulled to do my SUMA work. :)
0
 
LVL 68

Expert Comment

by:woolmilkporc
ID: 38409911
Can you try https?

I tested with wget and browser to no avail, I tested with AIX 6.1 and https with no luck either, but as I said, I don't have an AIX 7.1 on the internet  to test the 7.1/SUMA/https combo ...
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 68

Expert Comment

by:woolmilkporc
ID: 38410863
I just tested again and it worked (!) for about 5 (!) minutes, now it's once more broken - strange!

UPDATE: It's now 20:10 CEST and it works! Let's see how long it will last this time.
0
 

Author Comment

by:sminfo
ID: 38412677
ok, I'll make a test and let you k0now...
0
 

Author Closing Comment

by:sminfo
ID: 38413076
ready!! It's working now!!.thanks wmp..
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hello fellow BSD lovers, I've created a patch process for patching openjdk6 for BSD (FreeBSD specifically), although I tried to keep all BSD versions in mind when creating my patch. Welcome to OpenJDK6 on BSD First let me start with a little …
A metadevice consists of one or more devices (slices). It can be expanded by adding slices. Then, it can be grown to fill a larger space while the file system is in use. However, not all UNIX file systems (UFS) can be expanded this way. The conca…
Learn how to find files with the shell using the find and locate commands. Use locate to find a needle in a haystack.: With locate, check if the file still exists.: Use find to get the actual location of the file.:
In a previous video, we went over how to export a DynamoDB table into Amazon S3.  In this video, we show how to load the export from S3 into a DynamoDB table.
Suggested Courses
Course of the Month12 days, 2 hours left to enroll

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question