Broken Outlook Rule (Outlook 2010/Exchange 2007)?
I have a user who has a rule that automatically forwards a copy of his sent e-mail to his assistant -- with exceptions (except for a list of individuals or if it's marked confidential).
There is one user in this list that the rule is ignoring. In spite of the e-mail address listed, his assistant receives a copy of the send e-mail.
I've tried setting a different e-mail address for the recipient's e-mail; creating a separate rule from the rule noted above; I also tried recreating the rule from scratch. The problem persists.
What else could I do to resolve this problem? User is on Windows 7.
There is one user in this list that the rule is ignoring. In spite of the e-mail address listed, his assistant receives a copy of the send e-mail.
I've tried setting a different e-mail address for the recipient's e-mail; creating a separate rule from the rule noted above; I also tried recreating the rule from scratch. The problem persists.
What else could I do to resolve this problem? User is on Windows 7.
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ASKER
It did turn out to be delegate permissions. I modified them and all is golden.
ASKER
This ugly situation has turned up again! No changes have been made to delegate permissions. The user added new addresses to the rule and at this time, the new individuals are not being blocked from forwarding to the assistant.
What's a gal to do?
What's a gal to do?
So the auto forward rule was modified by adding new users
And the new users are not getting the forwarded email?
And the new users are not getting the forwarded email?
ASKER
Not quite. This is an exclusion rule. E-mail being sent to certain people should NOT be forwarded to the attorney's assistant. He's got quite a handful of people in the list of whose e-mail should not be forward. I check the size of his rules and it doesn't come close to the maximum allowed (his rules are 21KB; max is 64KB).
There shouldn't be much of a delay between modifying the rule and when exchange knows about it, is there?
There shouldn't be much of a delay between modifying the rule and when exchange knows about it, is there?
Shouldnt be any delay as long as its on
If the rule is crated in the users outlook client, its going to be a client side rule anyhow
meaning when the Users Outlook is open, and mail is incomming, if the rule is on it will be getting appleid'
If the rule is crated in the users outlook client, its going to be a client side rule anyhow
meaning when the Users Outlook is open, and mail is incomming, if the rule is on it will be getting appleid'
ASKER