Broken Outlook Rule (Outlook 2010/Exchange 2007)?

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-12-11
I have a user who has a rule that automatically forwards a copy of his sent e-mail to his assistant -- with exceptions (except for a list of individuals or if it's marked confidential).

There is one user in this list that the rule is ignoring.  In spite of the e-mail address listed, his assistant receives a copy of the send e-mail.  

I've tried setting a different e-mail address for the recipient's e-mail; creating a separate rule from the rule noted above; I also tried recreating the rule from scratch.  The problem persists.

What else could I do to resolve this problem?  User is on Windows 7.
Question by:MariaJoyal
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LVL 47

Accepted Solution

apache09 earned 2000 total points
ID: 38411434
The user may be cached somehow
Check to see if cached exchange mode is on, if it is turn it off and try again

Also does this person get a copy of all emails?
Or do they just get copies of meeting related emails
If only meeting related emails, they may be listed as a delegate
If they are an delegate, remove them or modify their permissions.

I would also check hte Main USers Exchange Mailbox Delivery Options
Make sure that there is no forward to this user setup

If all of this checks out, and it still does it

GO bacvk and take note of the specific rules
Close outlook
Reopen using
Start>Run>Outlook.exe /cleanrules

this should clean both client side and server side rules and cache

Now recreate the rule and try agian

Author Comment

ID: 38411473
Wow!  I'll check all of this out and see what's going on.  It looks like the rule was fine until sometime mid-spring.  Can't think what would have changed.

Author Closing Comment

ID: 38511007
It did turn out to be delegate permissions.  I modified them and all is golden.
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Author Comment

ID: 38679878
This ugly situation has turned up again!  No changes have been made to delegate permissions.  The user added new addresses to the rule and at this time, the new individuals are not being blocked from forwarding to the assistant.

What's a gal to do?
LVL 47

Expert Comment

ID: 38681356
So the auto forward rule was modified by adding new users

And the new users are not getting the forwarded email?

Author Comment

ID: 38681656
Not quite. This is an exclusion rule.  E-mail being sent to certain people should NOT be forwarded to the attorney's assistant.  He's got quite a handful of people in the list of whose e-mail should not be forward.  I check the size of his rules and it doesn't come close to the maximum allowed (his rules are 21KB; max is 64KB).

There shouldn't be much of a delay between modifying the rule and when exchange knows about it, is there?
LVL 47

Expert Comment

ID: 38681665
Shouldnt be any delay as long as its on

If the rule is crated in the users outlook client, its going to be a client side rule anyhow

meaning when the Users Outlook is open, and mail is incomming, if the rule is on it will be getting appleid'

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