Broken Outlook Rule (Outlook 2010/Exchange 2007)?

Posted on 2012-09-18
Last Modified: 2012-12-11
I have a user who has a rule that automatically forwards a copy of his sent e-mail to his assistant -- with exceptions (except for a list of individuals or if it's marked confidential).

There is one user in this list that the rule is ignoring.  In spite of the e-mail address listed, his assistant receives a copy of the send e-mail.  

I've tried setting a different e-mail address for the recipient's e-mail; creating a separate rule from the rule noted above; I also tried recreating the rule from scratch.  The problem persists.

What else could I do to resolve this problem?  User is on Windows 7.
Question by:MariaJoyal
    LVL 47

    Accepted Solution

    The user may be cached somehow
    Check to see if cached exchange mode is on, if it is turn it off and try again

    Also does this person get a copy of all emails?
    Or do they just get copies of meeting related emails
    If only meeting related emails, they may be listed as a delegate
    If they are an delegate, remove them or modify their permissions.

    I would also check hte Main USers Exchange Mailbox Delivery Options
    Make sure that there is no forward to this user setup

    If all of this checks out, and it still does it

    GO bacvk and take note of the specific rules
    Close outlook
    Reopen using
    Start>Run>Outlook.exe /cleanrules

    this should clean both client side and server side rules and cache

    Now recreate the rule and try agian

    Author Comment

    Wow!  I'll check all of this out and see what's going on.  It looks like the rule was fine until sometime mid-spring.  Can't think what would have changed.

    Author Closing Comment

    It did turn out to be delegate permissions.  I modified them and all is golden.

    Author Comment

    This ugly situation has turned up again!  No changes have been made to delegate permissions.  The user added new addresses to the rule and at this time, the new individuals are not being blocked from forwarding to the assistant.

    What's a gal to do?
    LVL 47

    Expert Comment

    So the auto forward rule was modified by adding new users

    And the new users are not getting the forwarded email?

    Author Comment

    Not quite. This is an exclusion rule.  E-mail being sent to certain people should NOT be forwarded to the attorney's assistant.  He's got quite a handful of people in the list of whose e-mail should not be forward.  I check the size of his rules and it doesn't come close to the maximum allowed (his rules are 21KB; max is 64KB).

    There shouldn't be much of a delay between modifying the rule and when exchange knows about it, is there?
    LVL 47

    Expert Comment

    Shouldnt be any delay as long as its on

    If the rule is crated in the users outlook client, its going to be a client side rule anyhow

    meaning when the Users Outlook is open, and mail is incomming, if the rule is on it will be getting appleid'

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