I have a user who forgot their password so I changed it from the domain controller an dit still wont take.

I have a user who forgot their password so I changed it from the domain controller and it still wont allow the user to login. I made sure that the account was not locked out by checking the user properties. Im stumped
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ID10TzAsked:
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GridLock137Connect With a Mentor Commented:
just a few things to check:


1. check the user's smart phone and make sure the password is the same.
2. make sure the user account is actually enabled in the domain and or does not reside in an OU that is governed by some kind of policy
3. under the user's AD object, make sure his\her logon hours are not restricted
4. any errors pop up?
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Frederic SuneCEO, IT in MIND inc.Commented:
Did you try to log on with another user? Is the machine connected to the domain network? I saw time to time, people connected with the WIFI on another network... Also, do a reboot of the machine.
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Mike KlineCommented:
Did you change it on a server in their site?   Even if you didn't immediate replication should kick in as described by Ken

http://blogs.technet.com/b/kenstcyr/archive/2008/07/05/understanding-urgent-replication.aspx

Check from replication issues on your DCs (repadmin or the new AD replication status tool are two good ways)

Thanks

Mike
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ID10TzAuthor Commented:
yes the user is connect ed to the domain
account is enabled in the domain and the OU does not have any unique policy for this
logon hours are not restricted
it was changed on both servers locally and remotely also forced a replication just incase
only its a wrong password
Also they are unable to login into their exchange account via OWA
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GridLock137Commented:
ok, as far as the OWA issue, check on the exchange server under the user's mailbox settings and make sure Outlook Web Access is enabled. also, have the user log off any machine they are on, if they have a smart phone, blow out the exchange synch profile from there. reset their password, have the password set to force the user to change on next logon. make the temp password something simple.
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ID10TzAuthor Commented:
GridLock137: blow out the profile on their smart phone?
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GridLock137Commented:
just wondering if they have a smart phone (iphone, android etc..) with exchange configured on it.
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ID10TzAuthor Commented:
their phone profile is not attached in any way to their domain account separate server with no ties to their domain account
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GridLock137Commented:
ok so that eliminates that. so this is the only user having this issue I'm gathering?

has the account been set to expire under the account tab in the user's AD object properties?
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Sarang TinguriaSr EngineerCommented:
Please check if there is logon name mismatch ....make sure user is logging via domain\userID not local ..Try taking RDP and check (Make sure user ID have access) if you are able to login make sure user is member of domain users group
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ID10TzAuthor Commented:
GridLock137: due ID: 38410225 the user was able to log off & then login using the password assigned, but was unable to change password. and the account has not been set to expire & yes this is the only user having the issue.

sarang_tinguria: they are logging into the domain not locally, user has access, & user is a part of the domain.
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GridLock137Commented:
so the user is good to go, the original problem was not being able to log in yes?
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Suliman Abu KharroubIT Consultant Commented:
Make sure that his machine is connected to the network so it can authenticate to the DC and not use the local cache for authentication.
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GridLock137Commented:
any update, is the user good to go?
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ID10TzAuthor Commented:
it was the smart phone
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