Chrome and wifi running really slow

Posted on 2012-09-18
Last Modified: 2013-12-06

I have two computer, one is laptop, and one is desktop. Since Sunday, I've been having problem with my laptop, this is the phenomenon:
- when i'm using chrome, firefox or IE, I couldn't go on internet easily. It kept inform me that the browser couldn't find the website or connect to the website, and I have to F5 to refresh. I'm using Vipre so I scanned  my laptop several times, but couldn't find anything suspiciously. I think that is because of my wifi, so I used the cable network at school, but no improvement. in the same time, the phenomenon is the same for my desktop.

Today is Tuesday, and my desktop is fine, but the symptom seems to be the same but a little bit better for my computer. What should I do now? what kind of reports or logs that i should run?

Thank you so much everyone, I really need help in this matter.
Question by:totoroha
    LVL 16

    Expert Comment

    Can you check your DNS settings?  Can you ping sites and enter the IP addresses manually in your browser to see if it's faster?  It sounds like the issue is when it resolves names to IPs.

    Author Comment

    The DNS setting is automatic from the service provider router and it is and

    Author Comment

    one more thing that I want to add is when i run the computer in safemode with networking :) everything seems to be fine. I don't know which service or program that I should shutdown now? my antivirus program -VIPRE or something else. I will post my hijackthis log right now.
    LVL 16

    Accepted Solution

    Sorry for getting back to you so late as it's been busy at work

    Let's try this for starters:

    start > run > msconfig

    click on services.  Check hide all Microsoft services.  Disable all others and re-enable 5 at a time to troubleshoot to see if issues persist.  I would do the same for Startup programs as well.  I checked out your hijack log

    Can you follow this link below to check out / reset your hosts file?

    Author Comment

    the problem is the conflict between Cisco VPN and vipre antivirus on my computer. I fixed it already.

    Thanks you so much.

    Expert Comment

    What did you do to resolve this conflict?  I am having issue with Cisco adaptor and Vipre Premium AV - causing XP computers to lose connection to network.

    Author Comment

    oh, you can uninstall VPN, and open your network connection.
    If you are using wireless, open wireless connection, you will see an option called: "GFI software firewall NDIS IM filter", remove it and click ok.

    same step for cable network connection. Hope you can solve it.

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