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SSL  doesn't work remotely but does work locally

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-09-18
A customer bought an SSL certificate to go with their domain. I don't install them myself but was asked to watch and comment.

The site said it required a CSR of 2048 bytes. We used IIS 6 to create the CSR but it created a file around 1360 bytes and it was refused. Later, when I wasn't connected and watching the process, the user announced that it now worked. When I checked the size of the CSR it was 1730 bytes.

https://online.something.com worked when he tried on his work computer on the same network as the web server but this url does not work from outside his business.

Is the problem a propagation lag, port 443 not open to the internet or just a too small CSR.

Question by:bob_mechler
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Expert Comment

ID: 38410946
Check to see if port 443 is forwarded to the server in question.

There cannot be a propagation lag and CSR size does not come into play when you have a "valid" certificate that loads on the browser even if it is internal only.

What error do you get when you try it from outside your network? Server not responding?

Author Comment

ID: 38411018
Server not responding (Timeout)

Author Comment

ID: 38411019
using http:// goes right to the site however.

Accepted Solution

sfmny earned 2000 total points
ID: 38411108
Please check to see if port 443 is forwarded to the server then. It looks like only 80 is.

Author Closing Comment

ID: 38411268
Logical answer. First eliminate what it can't be and you are left with the high probability answer.

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