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SSL  doesn't work remotely but does work locally

Posted on 2012-09-18
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Last Modified: 2012-09-18
A customer bought an SSL certificate to go with their domain. I don't install them myself but was asked to watch and comment.

The site said it required a CSR of 2048 bytes. We used IIS 6 to create the CSR but it created a file around 1360 bytes and it was refused. Later, when I wasn't connected and watching the process, the user announced that it now worked. When I checked the size of the CSR it was 1730 bytes.

https://online.something.com worked when he tried on his work computer on the same network as the web server but this url does not work from outside his business.

Is the problem a propagation lag, port 443 not open to the internet or just a too small CSR.

Thanks,
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Question by:bob_mechler
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Expert Comment

by:sfmny
ID: 38410946
Check to see if port 443 is forwarded to the server in question.

There cannot be a propagation lag and CSR size does not come into play when you have a "valid" certificate that loads on the browser even if it is internal only.

What error do you get when you try it from outside your network? Server not responding?
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Author Comment

by:bob_mechler
ID: 38411018
Server not responding (Timeout)
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Author Comment

by:bob_mechler
ID: 38411019
using http:// goes right to the site however.
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Accepted Solution

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sfmny earned 2000 total points
ID: 38411108
Please check to see if port 443 is forwarded to the server then. It looks like only 80 is.
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Author Closing Comment

by:bob_mechler
ID: 38411268
Logical answer. First eliminate what it can't be and you are left with the high probability answer.
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