We have a user who has Windows 7 SP1, Office 2010 Standard SP1 and an HP All-in one J4680 printer. When they attempt to print from any of the Office programs it defaults to Fax for some reason and will not print. They are able to print from notepad and other programs. They have worked with HP support for over 3 hours and besides them telling our employee that the printer was discontinued in 2010 that their our next option is to buy a newer printer that is built to work with Windows 7. We are in the process of buying a new printer but the employee is concerned that they still will not be able to print with the new one. I had them double check to make sure the default printer is set to the right one (without fax in its name) and we have repaired Office and scanned for malware.
Any other ideas?