asked on

Unable to print from Office 2010 to an HP All-in-one J4680

We have a user who has Windows 7 SP1, Office 2010 Standard SP1 and an HP All-in one J4680 printer. When they attempt to print from any of the Office programs it defaults to Fax for some reason and will not print. They are able to print from notepad and other programs. They have worked with HP support for over 3 hours and besides them telling our employee that the printer was discontinued in 2010 that their our next option is to buy a newer printer that is built to work with Windows 7. We are in the process of buying a new printer but the employee is concerned that they still will not be able to print with the new one. I had them double check to make sure the default printer is set to the right one (without fax in its name) and we have repaired Office and scanned for malware.

Any other ideas?

John

If you are replacing the printer anyway, then I can say this: I have Office 2010 (Professional) and it prints perfectly on an HP 8500 All-in-one and I have a client with Office 2010 (Professional) that prints perfectly on an HP 8600 All-in-one. Scanning and Fax works also.

So given an HP All-in-one made for Windows 7, then it should work fine and I have two models working just fine.

.... Thinkpads_User

ASKER CERTIFIED SOLUTION

Nathan Kaufman

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

mltets

ASKER

I believe HP already had them delete all the drivers and install a newer version for the printer they have now. Thanks for the script, it will come in handy!

SOLUTION

wyliecoyoteuk