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Remote desktop error

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-09-25
I recently installed some CAL's on our server 2008 R2 I am getting an error on 2 of the 12 computers that connect remotely.

"Remote desktop disconnected- Because of a security error, the client could not connect to the remote computer. Verify that you are logged in to the network and then try again."

The 2 computers receiving this error are running windows XP
I can log in with their user names from any other computer


I found this article talking about the same error message for server 2000 and 2003.
I have not yet tried to see if the fix applies to server 2008 R2 as well; and am hesitant to do so as the error only appears on 2 of the computers that are trying to connect.

Any thoughts would be appreciated
Question by:siggy9
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LVL 17

Assisted Solution

Spike99 earned 1500 total points
ID: 38412325
Do those XP systems have RDP 7.0 installed?

If they do, then they need to enable a feature called CredSSP in order to connect to a 2008 server.

See this KB article for a MS "Fix It" tool to enable CredSSP on Windows XP systems (a reboot is required after applying this fix):

I hope this helps.


Accepted Solution

siggy9 earned 0 total points
ID: 38418235
Thanks that did help. In the process of trying to implement your fix I found that the 2 computers affected did not have service pack 3 Installed. As soon as I installed SP3 it connected right up. Thank you.
LVL 17

Expert Comment

ID: 38418737
Good catch: I should have thought of that!  SP3 updates RDP to v. 6.1. If they had RDP 5.0 or 6.0 (which I think is what's included in SP2), I think that would also cause issues connecting to 2008.  6.1 added some security enhancements in addition to the ability to connect to a TSGateway server through a firewall.

I'll have to keep that in mind and thanks for the points!

Author Closing Comment

ID: 38431896
Actual solution came for investigating a lead from another experts comment

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