[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


server 2008 R2 licensing

Posted on 2012-09-18
Medium Priority
Last Modified: 2013-09-24
I am helping a company rebuild a server that crashed. We got the install disk and server license key from the previous IT company. During the installation we typed in the licence key and it accepted it. However, when the install finished and we tried to activate Microsoft came back and said that the key was invalid.

Upon further investigation I found that the license key given was for server 2008 not server 2008 R2. Is this where the problem is?

If so, the previous server was running 2008 R2. Is there a way to find out what license key was used on that server? (similar to the magical jellybean application)

If I need to take the issue up with Microsoft does anyone know what number would be the best one to reach them for this issue?

Thanks in advance for your help
Question by:siggy9
  • 3

Accepted Solution

btetlow-expert earned 2000 total points
ID: 38411442
Server 2008 and Server 2008 R2, are not the same.... They do use a different license key that's not mutual to both flavors.

This applied to Server 2003 and Server 2003 R2 as well.

There are several tools that are on the internet (google is your friend) that will easily get you the key that was used on the old system -- but if it's crashed, then you won't be able to gain anything that way.

The other thing with licensing --- even if you have the correct key that matches the version you're installing --- it might STILL complain, and you will have to contact M$ to get them to release it for you.   If you try to use it, it won't activate, and there should (eventually) be a pop-up that will give you the calling information.
LVL 18

Expert Comment

ID: 38411455
You will find the Hotlinenumber like this ( look under Click here to show information on how to find the Windows 7 Microsoft Product Activation Center phone number. ):

Info: The way is similar to Vista, Win7 or Server 2008 R2

Author Comment

ID: 38418282
It does not give me an option to call.

And actually in trying to find the phone number I tried the activation again and it gave me the following error:
Description: DNS name does not exist."

My DNS servers are correct so I can only assume that it cant locate Microsofts DNS  server?
LVL 18

Expert Comment

ID: 38418332
Then I would call to one of these numbers:

They will forward you to the proper hotline.
LVL 18

Expert Comment

ID: 38564803
Did we help you?

Featured Post

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had a question today where the user wanted to know how to delete an SSL Certificate, so I thought that I would quickly add this How to! Article for your reference. WHY WOULD YOU WANT TO DELETE A CERTIFICATE? 1. If an incorrect certificate was …
After seeing many questions for JRNL_WRAP_ERROR for replication failure, I thought it would be useful to write this article.
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question