exchange  account hangs for one user regardless of machine location

Posted on 2012-09-18
Last Modified: 2012-12-19
excuange account hangs for one user  user regardless of machine location
We have exchange 2003 Server and XP computers.
Everything works fine for all other users
I have reinstalled outlook, created new profiles, and configured the account on multiple computers/outlook configurations but still their outlook will hang sporadically or worst just shut down and cause entire computer to shut down.
Any resolutions would be great
Question by:kcassone
    LVL 47

    Assisted Solution

    What version of Outlook Is being used?
    DOes this user have a romaing profile?

    How many PSTs does this user have open on their account

    If you open outlook using
    start>Run>Outlook.exe /safe    does it open okay?
    If it does likely an associated add in may be causing the problem

    Author Comment

    Outlook 2010
    No roaming profile
    One pst on account
    Opens fine in safe mode or not, it just occassional makes a request lets say send or print and Outlook freezes quits and the entire system freezes
    Disabled all add-ins on each computer.
    It happens no matter which computer or outlook configuration I set up.
    LVL 12

    Accepted Solution

    You have to check many things in this case :

    Check Calendar reminder tasks that are trying to launch at the startup.
    Turn off indexing.
    Run Outlook in safe mode and check whether issue persists or not (Outlook.exe /safe).
    Try repairing .pst file.
    Run /resetnavpane.
    Check the event logs for any errors.
    LVL 33

    Expert Comment

    Ok, here is the deal for you.

    1) Avoid working with PST - work plainly with OL and provide feedback.
    2) Work with OL in safe mode - provide feedback
    3) Reduce emails from mailbox - basically avoiding mailbox-level corruption. There could be a corrupted email that may be accessed and that could cause issues.

    One of the above three options would solve or provide path to solution for you.


    Author Comment

    Have not had a chance to research further.. will get back to you.

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