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subfolders not synchronizing on blackberry

I have a blackberry that doesn't synchronize its subfolders unless you click the reconcile now option on the BB. However it only syncs the new items. Older messages don't comes in, so you have a disconnect of what the outlook client shows and what the BB shows. The main folder Inbox doesn't have this issue. Any ideas?
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chadfran
Asked:
chadfran
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1 Solution
 
junaidITCommented:
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chadfranAuthor Commented:
The steps asked don't appear to be an option on my BB. I have a 9800.

On the BlackBerry smartphone, open the Message application.
Click the menu button and select Search.
Change the Search Type to Remote.
Scroll to the Folder setting and change it to the name of the folder to be repopulated.
Click the menu button and select Search.
When the search results are returned, click the menu button and select Add All.

When I click search I can only change it to...
To: From and Subject
To:
From:
Subject
In Any address field

If i choose search by - Advance and change the ALL Folder to a specific subfolder and click on search there is no option to add anything.
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chadfranAuthor Commented:
One thing to worth noting is that the reconcile now will only work when moving an e-mail from the inbox to the subfolder. If you move an e-mail from the sent items to a subfolder it will not reconcile.
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chadfranAuthor Commented:
No answer giving. Closing...
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chadfranAuthor Commented:
No answer provided.
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