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Uninstall BackupAssist on SBS 2008

Posted on 2012-09-18
Medium Priority
Last Modified: 2012-09-20
We have a SBS 2008 server and are trying to get the built-in backup to run and save to an external HDD. Everything was fine until about a few weeks ago and now we keep getting an erro saying that it could not find the disk. I have switched it to multiple USB ports and even ran a chkdsk. We cleaned out the C: drive as well.  When I click on the actual backup I get a message talking about us using backupassitant and how it can conflict with the windows backup. I have attached the screen shot of the message.

Windows Message
P.S. when I try to click the uninstall from the Start menu it tells me that it cannot uninstall something that isn't installed.
Question by:Computerbilities
LVL 60

Expert Comment

by:Cliff Galiher
ID: 38411624
BackupAssist is a 3rd-party backup program, like BackupExec, or Acronis. It is not a part of SBS so somebody must have installed it at one time. It appears as though they also tried to remove it, but it only partially uninstalled. And while it is even partially installed, you cannot use the built-in backup utility.

Of course, the rub here is that making changes to a domain controller is always risky and should only be done with a good backup.

So my suggestion is to make a backup of your server using a utility that doesn't require installation. I carry a subscription to StorageCraft's ShadpwProtect IT Edition myself for this sort of thing. You can then test your backup in a VM so you know you can revert if things go wrong,

You can then contact backupassist suppor and they can help you clean up and remove the product. Basically if e uninstall isn't working it means you have some corruption and some only partially registered dll's. So this isn't a simple "do this to remove the product" request and thus there is no easy answer to summarize in an EE post. And going back to my previous statement, messing with a domain controller is delicate. Backupassist has great support, and nobody knows their product better than they do. They can help you yank out the lingering components causing the problem.

Accepted Solution

SriHarsha K earned 2000 total points
ID: 38411662
Reinstalled BackupAssist, Settings > Windows Settings > Unchecked Enable SBS Report Integration
UnInstalled BackupAssist.

Ref- http://www.backupassist.com/phpBB3/viewtopic.php?f=11&t=3840

Author Closing Comment

ID: 38417762
That is exactly what worked for me and quite simple as well.  That got rid of that problem but it still didn't fix my big problem that I was having with backups. I will start another ticket since this one was primarily focused on BackupAssist. Thanks again!

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