asked on

SBS 2008 Exchange Service Pack 2 install failure

Hi All,

We have tried applying Exchange 2007 Service Pack 2 for Small Business Server 2008, the installation got part way through and failed at the point where it installs the files for the service pack. The error logged is below:

Installing product D:\Exchange SP2\exchangeserver.msi failed. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance. Error code is 1601.
[19/09/2012 12:05:01 AM] [1] The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance

Since this error i cannot re-install the service pack using the SBS tool as it is not detecting a Exchange installation, also cannot manually re-run the service pack from command setup.com /Mode:upgrade this also fails.

The services are all set to disabled, and the exchange server 2007 folder within Program Files is missing. I am conccerned about starting the services manually if this will have any implecations or not.

If anyone would be of any assistance that would be great.

Thanks.

tomcahill

I suggest you download Exchange SP2 and run that on it's own, then re-run the SBS SP2 install.

CSI-Windows_com

I would first try to re-register msiexec.exe.

In an elevated prompt run the following commands:

msiexec /unregister
msiexec /regserver

makinglifeezy

ASKER

If i try and re-run the SP2 manually from the download i get the error:

The Exchange binary files are not installed, but the backup settings registry key is present. Only build-to-build upgrade mode is avaliable

If from the command i run: setup.com /Mode:upgrade i get the following errors:

Setup /m:upgrade

Welcome to Microsoft Exchange Server 2007 Unattended Setup

Preparing Exchange Setup

The following server roles will be upgraded
Hub Transport Role
Client Access Role
Mailbox Role

Performing Microsoft Exchange Server Prerequisite Check

Hub Transport Role Checks ......................... FAILED
You must update your Windows Small Business Server 2008 settings both befor
e and after you install Exchange Server 2007 Service Pack 2 (SP2). Before instal
ling SP2 for Exchange Server 2007, read the detailed information at http://go.mi
crosoft.com/fwlink/?LinkId=155135.

Client Access Role Checks ......................... FAILED
You must update your Windows Small Business Server 2008 settings both befor
e and after you install Exchange Server 2007 Service Pack 2 (SP2). Before instal
ling SP2 for Exchange Server 2007, read the detailed information at http://go.mi
crosoft.com/fwlink/?LinkId=155135.

Mailbox Role Checks ......................... FAILED
You must update your Windows Small Business Server 2008 settings both befor
e and after you install Exchange Server 2007 Service Pack 2 (SP2). Before instal
ling SP2 for Exchange Server 2007, read the detailed information at http://go.mi
crosoft.com/fwlink/?LinkId=155135.

The Exchange Server Setup operation did not complete. For more information, visi
t http://support.microsoft.com and enter the Error ID.

Exchange Server setup encountered an error.

ASKER CERTIFIED SOLUTION

makinglifeezy

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Simon Butler (Sembee)

I know the question is being closed - by why SP2? SP3 is the latest service pack for Exchange 2007 and doesn't require a wrapper. You can just run setup.exe and get on with it.

Simon.

makinglifeezy

ASKER

After doing further research, i was able to figure out this problem for myself please see post for resolution steps i followed.

Thanks.