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Sonicwall Global VPN client not connecting to company sonicwall anymore

Posted on 2012-09-18
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Last Modified: 2012-10-09
I use the GVC to connect back to our companies sonicwall so I can access servers and workstations to do after hours work.  From my work laptop I get an error after I type in my login info and tell it to connect.  However from my home computer I can connect with out a problem as well as a few other people who use it.  Only myself and one other guy seem to be having this problem.  I'm guessing its on our laptops since neither of our home computers seem to have this problem here is the log file from my laptop as it's trying to connect

2012/09/18 21:07:55:898      Information      <local host>      The connection "work" has been enabled.
2012/09/18 21:07:58:737      Information      64.141.181.162      Starting ISAKMP phase 1 negotiation.
2012/09/18 21:07:58:815      Information      64.141.181.162      Starting aggressive mode phase 1 exchange.
2012/09/18 21:07:58:815      Information      64.141.181.162      NAT Detected: Local host is behind a NAT device.
2012/09/18 21:07:58:815      Information      64.141.181.162      The SA lifetime for phase 1 is 28800 seconds.
2012/09/18 21:07:58:846      Information      64.141.181.162      Phase 1 has completed.
2012/09/18 21:07:58:893      Information      64.141.181.162      Received XAuth request.
2012/09/18 21:07:58:893      Information      64.141.181.162      XAuth has requested a username but one has not yet been specified.
2012/09/18 21:07:58:893      Information      64.141.181.162      Sending phase 1 delete.
2012/09/18 21:07:58:893      Information      64.141.181.162      User authentication information is needed to complete the connection.
2012/09/18 21:08:00:266      Information      <local host>      The virtual interface has been added to the system with IP address 192.168.29.5.
2012/09/18 21:08:04:665      Information      64.141.181.162      Starting ISAKMP phase 1 negotiation.
2012/09/18 21:08:04:759      Information      64.141.181.162      Starting aggressive mode phase 1 exchange.
2012/09/18 21:08:04:759      Information      64.141.181.162      NAT Detected: Local host is behind a NAT device.
2012/09/18 21:08:04:759      Information      64.141.181.162      The SA lifetime for phase 1 is 28800 seconds.
2012/09/18 21:08:04:759      Information      64.141.181.162      Phase 1 has completed.
2012/09/18 21:08:04:790      Information      64.141.181.162      Received XAuth request.
2012/09/18 21:08:04:790      Information      64.141.181.162      Sending XAuth reply.
2012/09/18 21:08:04:821      Information      64.141.181.162      Received XAuth status.
2012/09/18 21:08:04:821      Information      64.141.181.162      Sending XAuth acknowledgement.
2012/09/18 21:08:04:821      Information      64.141.181.162      User authentication has succeeded.
2012/09/18 21:08:04:852      Information      64.141.181.162      Received request for policy version.
2012/09/18 21:08:04:852      Information      64.141.181.162      Sending policy version reply.
2012/09/18 21:08:04:899      Information      64.141.181.162      Received policy change is not required.
2012/09/18 21:08:04:899      Information      64.141.181.162      Sending policy acknowledgement.
2012/09/18 21:08:04:899      Information      64.141.181.162      The configuration for the connection is up to date.
2012/09/18 21:08:04:993      Information      64.141.181.162      Starting ISAKMP phase 2 negotiation with 0.0.0.0/0.0.0.0:BOOTPC:BOOTPS:UDP.
2012/09/18 21:08:04:993      Information      64.141.181.162      Starting quick mode phase 2 exchange.
2012/09/18 21:08:05:024      Error            64.141.181.162      Received invalid ID information notify.
2012/09/18 21:08:15:601      Information      64.141.181.162      Starting ISAKMP phase 2 negotiation with 0.0.0.0/0.0.0.0:BOOTPC:BOOTPS:UDP.
2012/09/18 21:08:15:601      Information      64.141.181.162      Starting quick mode phase 2 exchange.

any advice or ideas would be helpful thanks.
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Question by:adml_shake
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5 Comments
 
LVL 16

Expert Comment

by:Syed_M_Usman
ID: 38412467
Dear,

could you please check settings of both computers/laptop refer to atatched....
DVC Settings
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LVL 1

Author Comment

by:adml_shake
ID: 38413230
They are both exactly the same
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LVL 16

Expert Comment

by:Syed_M_Usman
ID: 38413259
Dear,

Means the problem is not from GVC end, you can check below

OS and patch level of both Desktops/Laptops
Firewall Settings
Antivirus
and Finally VPN adapter settings.
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Accepted Solution

by:
adml_shake earned 0 total points
ID: 38463530
I found the problem.  Someone from a consulting company we had hired to do some work was "tweaking" things on our sonicwall and screwed it up.
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LVL 1

Author Closing Comment

by:adml_shake
ID: 38476643
Problem was discovered by me after comparing the settings from our current sonicwall to another one we had just retired.  Found discrepancies and after making changes got VPN client working properly.
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