Exchange 2010 constantly refreshing on iPhone 4S
Posted on 2012-09-19
We have had an ongoing problem with users complaining that their emails keep "refreshing" on their iPhones since we first migrated from Exchange 2003 to 2010.
The basic problem is that the user will go to their inbox, and the whole thing will disappear, and then "refresh" itself, reloading all of the emails. If you have many emails in your inbox, this can take a while! The problem can also occur on folders too.
We mostly have iPhone 4s, but also have some ipads and iPhone 4's. We have not seen the same problem on the iPad or iPhone 4 strangely, even though they run the same ios.
Otherwise, mail on both Macs (Mac Mail, and Outlook) and PC's (Outlook) seems to be running well. OWA also works fine.
The following remedies have been applied:
- complete erasure and restore of the iphone (seems to make a bit better, but issue still occurs)
- complete rebuild of Exchange 2010 server (this was needed for other reasons, but did not rectify the issue interestingly)
- Apple have suggested a few things on the iPhone side, but nothing has worked.
Could someone please step me through some diagnostics that could be used to try and get to the bottom of this once and for all.