problem installing HP LaserJet Pro 400 Color M451nw

hi, i tried all available driver, no avail
windows 7 64  bit
problem installing driver

if i test this on another 64 bit machine it succeeds, even with the smart install feature that appears when one plugs in the printer.

error: install operation took to long to execute. this is a fatal error preventing the product use

i believe something must be blocking this printer from installing on this machine but i can just figure it out. firewall, antivirus all disable. msconfig clean boot method... no avail

please assist
SchoemansAsked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
If you have the Windows 7 DVD, a repair install may take an hour or two, but it normally leaves everything intact.

Think of it this way:

1. Printers are installed as adminstrator initially, so are indpendent of Windows User profile.
2. No malware you say,
3. Removing drivers and trying again does not work.
4. SFC does not find anything.

So what is left?

Repair Install and ultimately reinstalling Windows (very inconvenient).

You could try downloading and re-applying Windows Service Pack 1 but that is a shot in the dark. Make sure you get the correct 64-bit version and it is a big download.

... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
Go to Printer Server Properties on the problem machine and see if the actual driver is there (left over from trying to install). Delete the driver here, then restart and try the install again using the method that HP recommends (varies by printer).

.... Thinkpads_User
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jsdrayCommented:
go into device manager and see if you see the problematic device (little yellow exclamation point)...
Right click on that and hit uninstall
then unplug the printer from the computer
reboot computer
load software/driver
plug in printer when prompted but use a different USB port...
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SchoemansAuthor Commented:
@ thinkpads_user... already tried that
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SchoemansAuthor Commented:
@jsdray no problematic driver
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SchoemansAuthor Commented:
spoke to HP, they ended saying that its a pc issue...
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JohnBusiness Consultant (Owner)Commented:
I looked up the HP drivers and it should work, so I agree with HP.  

Try System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run again if there were errors, and then restart. Make sure you again ensure no drivers are present and try again.

Scan thoroughly for malware (Malwarebytes). You never know what might have happened.

Finally, all that done, consider running a Windows 7 Repair Install. I suggest backing up the machine first, but a Repair Install should leave everything intact.

.... Thinkpads_User
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SchoemansAuthor Commented:
@thinkpads_user... did sfc, no avail...no virus too
repair install, just becuase of one printer, that's to deep now... note: others install just fine
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SchoemansAuthor Commented:
too deep
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SchoemansAuthor Commented:
i guess i have no choice
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JohnBusiness Consultant (Owner)Commented:
Thank you. I do know how incovenient all this stuff is, but I think you may be better off in the long run. Thanks again. .... Thinkpads_User
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m mahtabCommented:
thanks, my problem solved too.
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