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Wireless Access Point Connection

About a month ago we replaced the wireless access point in our office with a Netgear WN604.
All went smooth until we tried to allow a couple "outside" laptops to connect.
We have successfully connected wo Toshiba laptops, several smart phones (iPhones, Blackberry, Android) and tablets (Blackberry & Ipad).
However, we have two other Toshiba laptops (one Satellite, one Techra) - running Win7  - that can "see" the WAP - and the broadcast SSID.   We enter the password - WEP, watch the connection progress and then get an "unsuccessfull" result.
We've rebooted everything (laptops, access point, etc.) several times without success.
Ideas?
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TimLaL
Asked:
TimLaL
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1 Solution
 
Robert Sutton JrSenior Network ManagerCommented:
Are you restricting/Allowing access via MAC address? Are you certain that your NIC card is set with the proper authentication type? Are you entering the correct password/PSK?

Let us know.
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TimLaLAuthor Commented:
Not restricting MAC addresses.
NIC card authentication is same as on the other laptops in the office.
WEP password is identical (double checked other computers - "show characters" just to be sure.
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Jackie ManCommented:
You need to use wpa2 psk for the wireless security. WEP is not safe at all and some NIC will not work under WEP.
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TimLaLAuthor Commented:
I was out of the office for several hours, came back - logged into both the WAP and our router to see if  anything "might" have gotten changed without my knowledge.
In the process, I had already decided to "upgrade" from WEP.
I set the WAP to use WPA-PSK & WPA2-PSK (and TKIP + AES),  - tested with my laptop, my smartphone (old tech - BB Bold), my Playbook - all worked.
Went to all the other "older" laptops in the office - reset the passphrases to use WPA - all worked.
Went to the new laptop - did the same - all worked.
Great minds work alike - some just are slower!    :-)  Thanks to everyone for the help!  (I sent this along to my folks at Toshiba too.)
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Jackie ManCommented:
Glad to know that you have solved the problem. Cheers!
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TimLaLAuthor Commented:
See my comments following successful connection of two newer laptops that would not work using WEP - required WPA.
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