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OWA Search using Exchange 2010 works with some users but not others

Posted on 2012-09-19
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Last Modified: 2013-03-15
Working in OWA - I can use the search function but a client can't on same computer.
Both I and the other client use the same domain for our email. Both using IE.
Server is Exchange 2010.
Since we are using the same server, same computer, same browser, only difference is that we are logging into our own email in OWA - Private variety, I can't figure out why her search doesn't work and mine does.

No error message appears. The blue donut just rotates and never lists anything.

Yesterday I fixed her regular Outlook 2010 program that also wouldn't search by creating a new profile. Never received an error message for that either.

How can I make search in OWA work?
0
Comment
Question by:kelliek
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13 Comments
 
LVL 6

Expert Comment

by:arroryn
ID: 38414350
Sounds like you have an issue with your text index - try the notes here:

http://support.microsoft.com/kb/945077
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Author Comment

by:kelliek
ID: 38421736
Thanks for the info. In working with the network administrator of Exchange 2010, he said he would re-build the search index for the two servers over the weekend. He tested the re-build and it seemed to fix at least one client's OWA Search. I passed on the comment to him.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38422650
Excellent - do let me know if you need any further assistance on this.
0
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Author Comment

by:kelliek
ID: 38434378
The network administrator rebuilt the search index and this fixed all the problems.
0
 

Author Comment

by:kelliek
ID: 38434772
I've requested that this question be closed as follows:

Accepted answer: 0 points for kelliek's comment #a38434378

for the following reason:

This fixed the problem without having to visit all users who were experiencing this search problem.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38434773
The author has stated that my solution has fixed the issue, but hasn't assigned any points to me, simply closed it on their own comment?
0
 

Author Comment

by:kelliek
ID: 38436397
Your solution did not fix the issue.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38436418
You advised rebuilding the index fixed all the problems?
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38442556
Can you clarify if the index rebuild as suggest fixed the issues? I am interested in finding out the full answer, if nothing else?
0
 

Author Comment

by:kelliek
ID: 38444401
The search index rebuild that was done in groups and took several weekends resolved problem with OWA search not working.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38444481
So rebuilding the index *did* fix the problem? I am confused as to why you're saying my answer isn't correct...
0
 

Accepted Solution

by:
kelliek earned 0 total points
ID: 38454421
Our network administrator had decided what to do before I even read your suggestion and passed it on.
I will not award any points for this.
0
 
LVL 6

Expert Comment

by:arroryn
ID: 38454519
Despite a 2 day wait for your response, and your response seeming like my recommendation had worked (which it did). Then you saying my response didn't fix it. Fair enough your administrator apparently sorted it themselves, but you said it didn't resolve the issue. Very loose communication.
0

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