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Messages Are Moved When Using Outlook 2010 Cached Mode.

Hello.

When our user gets messages from two particular senders, the messages are moved automatically to the user's Deleted Items folder if Outlook 2010 is in Cached Mode.  If it is in normal mode, the messages from these two senders stays in his Inbox.  I have tried removing all of the rules in Outlook and I tried disabling Outlook's spam filter, but we get the same thing.

Any ideas would be appreciated.
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adkaruza
Asked:
adkaruza
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
What is the Exchange version ?
What if you create a new Outlook profile ?
If the Outlook is closed and you check emails from OWA\Webmail do they remain in Inbox ?

Look rules ideally work Ir-respective of Cache or Online mode.

- Rancy
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adkaruzaAuthor Commented:
Hi, Rancy,

Exchange 2007, SP2.
A new profile results in the same issue.
In OWA, the messages stay in the Inbox.  They are moved only if Outlook 2007 is opened, which points to the issue being on the client.

The rules the user was using are clearly on the server side, so I understand what you mean about cached or online being used, but even with all of the rules removed and "hidden" rules deleted also.

Thanks,

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Exchange 2007, SP2 - you still have Sp3 RU7 or i guess RU8 latest

What if you create a Outlook profile for this user on a different machine to understand if its Outlook issue on the same machine ?

Not sure if its some Corrupted Client rule that can be deleted through MFCMapi

- Rancy
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adkaruzaAuthor Commented:
Yeah, we're a little behind on the server.  Do you think that might make a difference?

I'll try to create the profile on a different comptuer.

I'm far from being an Exchange expert, but the articles I saw seemed to indicate that corrupted rules could also be deleted.  Maybe I misunderstood something.

Thanks again,

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
There are a lot of bugs fixed with SP and all RU's.

This doesnt looks more of a Upgrade requirement to be very true so wont force or say to surely Upgrade ...... but yes as i said earlier corrupted rule can be deleted from MFCMapi

How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
http://support.microsoft.com/kb/924297

With some screenshots :)
http://exchangeshare.wordpress.com/2008/04/10/delete-corrupted-hidden-or-stale-rules-from-mailbox-with-mfcmapi/

- Rancy
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adkaruzaAuthor Commented:
Same thing with the Outlook profile on a new computer (I made sure the user was not running Outlook).  The message was moved instantly.

And I misread your comment about MFCMapi.  I did follow the steps on that KB article when I removed all of the rules.

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Are you using Exchange if so can we try to move users mailbox ?
another option could be to Export all the Mailbox data to a PST re-create the Mailbox and Import and work without issues.

- Rancy
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adkaruzaAuthor Commented:
Hi,

I tried the mailbox move to a different store within the same (our lone) Exchange server.  Same results on the new store: the message was automatically deleted.

I can try the Export/Import, but it won't be until after the weekend that I can respond with results.

Thanks!

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Please try with Export mailbox data and then do a Disable and not Remove :)

Once you create new Mailbox try with the Import and share your results.

- Rancy
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adkaruzaAuthor Commented:
Hi, Rancy,

Sorry it took so long to get back to you; I was not aware that this user would be going on a two-week trip to Holland and a vacation with his laptop.

I did the export, disabled the mailbox, created the mailbox, and reimported the data.

At this point, external mail is working, but internal is not; the messages in question that are giving us problems are from an internal web site.  It looks like I may just have to update the GAL for internal messages to this user to start working again, but I won't be able to answer whether this fix worked until that happens.  I'm working on that now.

Thanks,

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Sure when you say internal isnt working ... is the users able to send the affected users email "Outlook and\or OWA" ?

- Rancy
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adkaruzaAuthor Commented:
Users within my organization are getting "Delivery has failed to these recipients or distribution lists" messages.  I sent him a message from my external e-mail account (my ISP) and it went through correctly.

He is able to send messages internally to others.

I wonder if I need to just give it a little more time.

Thanks,

Adam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Is it working form OWA ... look sometime users have Cached data so try with OWA and check.

- Rancy
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adkaruzaAuthor Commented:
Yes, it's working from OWA.

Thanks,

Adam
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adkaruzaAuthor Commented:
That was exactly the fix.  I was able to send a message from the internal website to the user's mailbox, and it remained in the Inbox.  Thank you,  Rancy.
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