[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

problem to activate Adobe Acrobat CS 5.5

Posted on 2012-09-19
9
Medium Priority
?
924 Views
Last Modified: 2013-02-26
Hello Experts,

I got a user having issue with is Adobe Acrobat CS 5.5. The program asking for serial # and said trial is over but other program of the suite are working fine. The serial we got not working for Adobe Acrobat pro x. We try to uninstall / reinstall and also run the adobe cleaner. Nothing is working.

Any ideas ?
0
Comment
Question by:cforp
8 Comments
 
LVL 31

Expert Comment

by:captain
ID: 38415266
Do you have a suite that includes Acrobat?

The CS you need to have is:
Adobe Creative Suite 5.5 Design Premium
Adobe Creative Suite 5.5 Design & Web Premium
or the Master Collection

If you have Production Premium Acrobat is not included which would generate the problem you are having.

Just a hunch
capt.
0
 

Author Comment

by:cforp
ID: 38417430
Hi,

We have Adobe Creative Suite 5.5 Design Premium that`s include Adobe Acrobat X.
0
 
LVL 16

Expert Comment

by:ddhamm
ID: 38434271
I just read the following - seems confusing but what they are saying is the version of Acrobat that comes with the Creative Suite doesn't get an upgrade

http://forums.adobe.com/message/3549892

Also the serial number for Acrobat 9 (even if it came with the Creative Suite 5) is a different serial number than the rest of the suite.: http://helpx.adobe.com/x-productkb/global/serial-number-doesnt.html#main_Acrobat_error

The only updates for Acrobat 9 are here (PC) http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

or for mac: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

If you want Acrobat 10, you would have to purchase an upgrade (even if you own a stand alone copy of Acrobat 9)

DeeDee
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:cforp
ID: 38436728
Hello Dee Dee,

I understand what your saying about previous version of Creative Suite. I remember that came with 2 differents serials.But for now I`m talking about Creativee suite 5.5 and Adobe Acrobat X.

Thanks,
0
 
LVL 29

Expert Comment

by:matrixnz
ID: 38441676
The serials are still different, when I packaged Adobe Creative Suite with the Adobe Enterprise Tool, I had to package Adobe Acrobat separately with it's own serial number.
0
 
LVL 16

Assisted Solution

by:ddhamm
ddhamm earned 2000 total points
ID: 38441824
What I was trying to say is that Creative Suite 5.5 does not include Acrobat X (it would only have Acrobat 9 and Acrobat will have it's own product key).  Creative Suite 6 does include Acrobat X, I believe.

So was your Acrobat X a separate purchase? If so, I apologize if I did not understanding that. If it was purchased separately and you have a product key for it, you could call Adobe Support to sort out what is going wrong.

You might be able to confirm whether your product key or serial number is for Acrobat 9 or X. And whether it has to be installed separately from Creative Suite CS5.5 or not.

Another thing to try is this Acrobat clean up tool mentioned in one of the answers in this forum: http://forums.adobe.com/message/4491141

DeeDee
0
 

Accepted Solution

by:
cforp earned 0 total points
ID: 38915183
The issue was with the user agreement was in french and have to be in english, We have french workstation and we have to switch the language into the adobe menu. Also the new CS6 works fine.
0
 

Author Closing Comment

by:cforp
ID: 38929154
2 inputs provided
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to use the Send to Mail Recipient command. The instructions apply generally to Office 2007 and later versions, but Microsoft® Word 2013 was used for the specific steps and figures.  What is Send to Mail Recipient? Send…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses
Course of the Month17 days, 16 hours left to enroll

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question