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problem to activate Adobe Acrobat CS 5.5

Posted on 2012-09-19
Medium Priority
Last Modified: 2013-02-26
Hello Experts,

I got a user having issue with is Adobe Acrobat CS 5.5. The program asking for serial # and said trial is over but other program of the suite are working fine. The serial we got not working for Adobe Acrobat pro x. We try to uninstall / reinstall and also run the adobe cleaner. Nothing is working.

Any ideas ?
Question by:cforp
LVL 31

Expert Comment

ID: 38415266
Do you have a suite that includes Acrobat?

The CS you need to have is:
Adobe Creative Suite 5.5 Design Premium
Adobe Creative Suite 5.5 Design & Web Premium
or the Master Collection

If you have Production Premium Acrobat is not included which would generate the problem you are having.

Just a hunch

Author Comment

ID: 38417430

We have Adobe Creative Suite 5.5 Design Premium that`s include Adobe Acrobat X.
LVL 16

Expert Comment

ID: 38434271
I just read the following - seems confusing but what they are saying is the version of Acrobat that comes with the Creative Suite doesn't get an upgrade


Also the serial number for Acrobat 9 (even if it came with the Creative Suite 5) is a different serial number than the rest of the suite.: http://helpx.adobe.com/x-productkb/global/serial-number-doesnt.html#main_Acrobat_error

The only updates for Acrobat 9 are here (PC) http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

or for mac: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

If you want Acrobat 10, you would have to purchase an upgrade (even if you own a stand alone copy of Acrobat 9)

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Author Comment

ID: 38436728
Hello Dee Dee,

I understand what your saying about previous version of Creative Suite. I remember that came with 2 differents serials.But for now I`m talking about Creativee suite 5.5 and Adobe Acrobat X.

LVL 29

Expert Comment

ID: 38441676
The serials are still different, when I packaged Adobe Creative Suite with the Adobe Enterprise Tool, I had to package Adobe Acrobat separately with it's own serial number.
LVL 16

Assisted Solution

ddhamm earned 2000 total points
ID: 38441824
What I was trying to say is that Creative Suite 5.5 does not include Acrobat X (it would only have Acrobat 9 and Acrobat will have it's own product key).  Creative Suite 6 does include Acrobat X, I believe.

So was your Acrobat X a separate purchase? If so, I apologize if I did not understanding that. If it was purchased separately and you have a product key for it, you could call Adobe Support to sort out what is going wrong.

You might be able to confirm whether your product key or serial number is for Acrobat 9 or X. And whether it has to be installed separately from Creative Suite CS5.5 or not.

Another thing to try is this Acrobat clean up tool mentioned in one of the answers in this forum: http://forums.adobe.com/message/4491141


Accepted Solution

cforp earned 0 total points
ID: 38915183
The issue was with the user agreement was in french and have to be in english, We have french workstation and we have to switch the language into the adobe menu. Also the new CS6 works fine.

Author Closing Comment

ID: 38929154
2 inputs provided

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