Exchange 2010 - Outlook 2007 - Junk Email options

Posted on 2012-09-19
Last Modified: 2012-09-28
We are using exchange 2010 sp1. We have a new app that all the emails end up in the Junk Outlook  E-mail folder.

If Outlook is not open, the emails stay in the inbox. As soon as the Outlook client is open, the email get sucked into the Junk e-mail folder.

The emails are marked as: "This message was marked as spam by Outlook Junk E-mail filter"

All users are using Outlook 2007 in cached mode.

What is the best way to globally by-pass the junk email folder ? Can I set it up so that email from a certain servers are never blocked ? I cannot do by recipients as the recipient is the person manager in most cases.

We are not suing Exchange 2010 anti-spam functionality (or at least we have not enabled/installed anything additional).

Thanks for your help
Question by:PoorNonProfit
    LVL 4

    Expert Comment

    You can white list at a server level, but Outlook configuration changes need to be forced by Group Policy or administrative templates.
    LVL 63

    Accepted Solution

    The only problem with using Group Policy to manage the white lists on the client is that it is an "all or nothing" setting. If you start managing it centrally, the users cannot, as the group policy will overwrite their list. That will mean you will have to add all the addresses that the users want to white list, which will be an admin nightmare.

    The best option is to use a transport rule to set the SCL value for emails from email address to -1. Outlook shouldn't move the messages then.


    Author Comment

    Hey thanks for your help,

    I am looking at the GPO option. and agree that I do not want to manage a huge list..

    For the transport rule and SCL level..

    The "from" address could be anyone an address from anyone of around 300 people, how do I get around that ? This app sends email so it appears to be coming from the employees manager..
    LVL 63

    Expert Comment

    by:Simon Butler (Sembee)
    Don't use from, find something else that is common between the messages in the headers that you can use as the trigger. Then use a rule to look at the header content.


    Author Closing Comment

    Thanks as always for your help, this solution worked perfectly.

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