High Ping times

Posted on 2012-09-19
Medium Priority
Last Modified: 2012-09-26
I have an unusual problem. I have a computer that has Windows 7 Professional 64 bit  and it is connected to a 40 mb up and down fiber connection. I am having trouble with extremely slow internet connections

When using the command window to check ping times they are normal in the 40 ms range.

When i use a web browser and go to sites like speedtest .net the ping times are 255 ms

I have rebuilt the tcp/ ip and winsock using netsh and i have uninstalled the firefox browser and uninstalled the nic driver and reinstalled it.

I am convinced since the ping times are good in the command window that the connection and nic are fine that the issue is in the windows 7 networking somewhere

Please help
Question by:ksbunger1
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LVL 17

Expert Comment

by:Brad Bouchard
ID: 38415938
It could be...

It also could be the way Speedtest.net checks.  Try Speedtest's sister site, Pingtest.net and see what you get for response, then post back.

Author Comment

ID: 38415958
It worked fine for me last week i also used the speedtest.zoomtown.com test site which is provided by the fiber provider and receive the same results
LVL 17

Expert Comment

by:Brad Bouchard
ID: 38415969
Perhaps there is a high broadcast computer/node on your network.  Try this 30 day free trial to see some more insight into your network... paessler.com
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Author Comment

ID: 38415977
When i connect my laptop to the same cable it works fine and ping time on speedtest.net is 17ms

that is not the issue

Author Comment

ID: 38417439
also the fact that when i am in the command prompt window the ping times are ok tells me that it is not a high broadcast computer on my network

Accepted Solution

ksbunger1 earned 0 total points
ID: 38424126
I wound up having to reload the computer and now the speedtest ping times are back to normal at 15 ms and the up load and download speeds are around 39mbs like they should be.

Author Closing Comment

ID: 38435959
no one came up with a solution so I kept working on it until I found one myself and thought others could benefit from it

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